Lambert
Summary
Proven Office Assistant and Customer Service Representative at Chucks ACR and Harries Teeter, adept in data entry and relationship building. Enhanced customer loyalty through effective issue resolution and office management. Skilled in multi-line phone systems and scheduling, ensuring operational excellence and increased efficiency. Achieved a significant improvement in customer satisfaction and office productivity.
Overview
9
9
years of professional experience
Work History
Deli Clerk
Harris Teeter
09.2015 - Current
- Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Delivered exemplary customer service to all guests, even in peak business periods to promote retention.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
- Maintained proper signage and pricing information for displays, cases and counters.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Created appealing food arrangements for party trays and specialized orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Offered product samples to customers, generating additional sales through taste-testing.
- Opened new inventory and rotated stock by dates to maintain freshness.
Education
GED -
Manteo High School
Manteo, NCSkills
- Food preparation and safety
- Point of sale knowledge
- Food preparation
- Cleanliness and sanitation
- Equipment operation
- Beverage preparation
- Sale expertise
- Merchandising expertise
- Hospitality service expertise
- Food sales and promotion
- Food preparations
- Product merchandising
- Cross-selling products and services
- Food safety standards
- Performance improvement
- Communication skills
- Proper waste disposal
- Price tagging and shelf labeling
- Stocking and replenishing
- Proper food handling
- Equipment safety
- Oral and written communication
Timeline
Deli Clerk
Harris Teeter
09.2015 - Current
GED -
Manteo High School