Lana Parks
Citrus Heights,CA
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Cotton On Kids
Roseville , CA
2021.04 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Key Holder
Bath & Body Works
Sacramento , CA
2020.02 - 2021.03
- Ensured store was opened and closed in a timely manner according to company policies.
- Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Assisted customers with product selection and resolving complaints.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Identified potential shoplifters through observation of suspicious behavior or activities.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Verified accuracy of register tills at beginning and end of shift.
- Conducted regular audits on store supplies to maintain adequate inventory levels.
- Replenished merchandise displays throughout the store as needed.
Operations Manager
David's Bridal
Roseville , CA
2015.10 - 2020.01
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Performed follow up calls to confirm scheduled appointments.
- Resolved customer complaints in a professional manner.
- Identified customer needs and provided appropriate solutions.
- Assisted brides in selecting the perfect wedding gown for their special day.
- Provided styling advice to brides and offered suggestions for accessories such as veils, tiaras, and jewelry.
- Maintained knowledge on current trends in bridal fashion and styles.
- Managed inventory of gowns, ensuring all sizes were available for selection.
- Greeted customers warmly upon arrival at store or salon location.
Education
High School Diploma -
El Camino Fundamental High School
Sacramento, CA05.2013
Skills
- Customer Relations
- Store Organization
- Interior Retail Displays
- Inventory Reconciliation
Affiliations
- I love using my free time to donate blood at my local Donation Center. So far I have 11 successful donations and up 33 potential lives impacted.
- I am very artistic and love to draw, paint, embroider, and create things.
References
References available upon request.
Timeline
Assistant Store Manager
Cotton On Kids
2021.04 - Current
Key Holder
Bath & Body Works
2020.02 - 2021.03
Operations Manager
David's Bridal
2015.10 - 2020.01
High School Diploma -
El Camino Fundamental High School
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