Lanae Miller
Fargo,ND
Summary
Experienced with patient care coordination, administrative support, and healthcare operations. Utilizes communication skills to manage patient interactions and ensure accurate information flow. Knowledge of healthcare procedures and administrative protocols for efficient service delivery.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Family Healthcare
Fargo, ND
08.2025 - Current
- Streamlined patient check-in processes to enhance operational efficiency.
- Managed appointment scheduling using electronic health record systems to optimize patient flow.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Implemented process improvements that reduced wait times and increased patient satisfaction scores.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Bartender
Harwood Grill and Saloon
Harwood, ND
06.2022 - Current
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Utilized problem solving skills to resolve customer complaints in a courteous manner.
Bartender
Town Hall Bar
West Fargo, ND
04.2022 - 10.2024
- Please refer to previous credentials and experience.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Education
Associate in Science (A.S.) - General
City Colleges of Chicago
Chicago, IL01-2024
Skills
- Customer service
- Strong multitasking
- Highly reliable
- Patience and tolerance
- Customer service expertise
- Handling difficult customers
- Engaging personality
- Clear and effective communication
- Basic accounting
- Patient confidentiality
- Insurance verification
- Professionalism and ethics
- Cross-cultural sensitivity
- Healthcare systems
- Medical terminology
- HIPAA compliance
Certification
- Certified Nurse's Assistant 2026
Timeline
Patient Service Specialist
Family Healthcare
08.2025 - Current
Bartender
Harwood Grill and Saloon
06.2022 - Current
Bartender
Town Hall Bar
04.2022 - 10.2024
Associate in Science (A.S.) - General
City Colleges of Chicago