Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lananh Nguyen

San Francisco,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Sales Development Representative

Skai
San Francisco, CA
05.2022 - 07.2022
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Prospected to increase sales lead pipeline and and converted leads into new customers.
  • Employed consultative approach to assess customer needs and business challenges.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed new business relationships and maintained existing through regular communications and effective account management.


Sales Associate

Dior(LVMH)
San Francisco, CA
03.2021 - 07.2022
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Cultivated customer loyalty, promoted repeat business and improved sales.


Sales Associate

Goyard
San Francisco, CA
07.2020 - 02.2021
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Sales Specialist

Hermes
Las Vegas, NV
08.2018 - 02.2020
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Prospected continuously for new potential customers and maintained robust conversion rate.

Education

Bachelor of Science - Interior Architecture

University of Nevada - Las Vegas
Las Vegas, NV
05.2017

Skills

  • Pipeline Growth
  • Interpersonal Communication Skills
  • Consultative Sales Techniques
  • Strategic Outreach
  • Effective Customer Communication
  • Customer Retention Strategies

Languages

Vietnamese

Timeline

Sales Development Representative

Skai
05.2022 - 07.2022

Sales Associate

Dior(LVMH)
03.2021 - 07.2022

Sales Associate

Goyard
07.2020 - 02.2021

Sales Specialist

Hermes
08.2018 - 02.2020

Bachelor of Science - Interior Architecture

University of Nevada - Las Vegas

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Lananh Nguyen