Lanasia Alston
Pittsburgh,PA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Community Health Worker
Highmark
01.2024 - Current
- Hosted health education events to enhance community awareness of preventive care.
- Worked directly with care teams and participated in care coordination procedures.
- Assisted with enrollment, transportation, benefits and SDOH resources and referrals for individuals
- Provided support in case management, ensuring continuity of care for patients in need.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Led outreach activities to target specific demographics and promote health initiatives.
- Conducted home visits to assess living conditions, provided recommendations for safety improvements and connected clients with resources as needed.
- Improved community health by conducting assessments, identifying needs, and developing intervention plans.
- Helped vulnerable individuals navigate complex healthcare system.
- Trained new community health workers, sharing best practices and ensuring consistent quality of care across team.
Community Health Worker
Aetna
03.2022 - 11.2023
- Assisted clients in navigating health insurance options and benefits enrollment processes.
- Conducted assessments to identify social determinants affecting client health outcomes.
- Documented client interactions and progress using electronic health record systems efficiently.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Explained required eligibility applications to patients and helped complete applications for services.
- Provided crisis intervention services to individuals experiencing mental health emergencies, connecting them with appropriate care resources.
- Conducted home visits for elderly and disabled clients to monitor health status and ensure adherence to prescribed treatment plans.
Senior Customer Service Analyst
UPMC Health Plan
02.2017 - 05.2021
- Collaborated with cross-functional teams to resolve complex customer issues efficiently.
- Implemented process improvements that reduced response times for customer inquiries.
- Delivered outstanding results in customer retention and satisfaction by establishing a culture of proactive communication, empathy, and problem-solving within the team.
- Improved customer satisfaction by efficiently resolving complex issues and providing exceptional service.
- Consistently exceeded performance targets through diligent work ethic and commitment to excellence in customer service delivery.
Daycare Supervisor
Little Star Childcare
06.2010 - 06.2016
- Supervised daily activities, ensuring safety and well-being of children in care.
- Developed and implemented age-appropriate educational programs enhancing child development.
- Trained and mentored staff, fostering a collaborative and supportive work environment.
- Coordinated communication with parents, addressing concerns and providing updates on children's progress.
- Oversaw compliance with regulatory requirements, ensuring facility met health and safety standards.
- Improved staff retention by offering continuous professional development opportunities and fostering a supportive work culture.
Education
No Degree - Business Management
Community College of Allegheny County
Pittsburgh, PA04-2027
High School Diploma -
Duquesne City HS
Duquesne Pa 06-2003
Skills
- Home visiting
- Healthcare advocacy
- Multitasking
- Active listening
- Community outreach
- Excellent communication
- Adaptability and flexibility
- Effective communication
- Organizational skills
- Community events management
- Care plan development
Accomplishments
- Received PA state CCHW certification in October 2025
- Health Literacy Certificate of completion April 2025
- Received Mental Health First aider Certification March 2025
- Mentored and trained new team members
- Hosted Monthly Team Glint meetings
- Received certificate of completes for Leadership Skills development webinar
- Assisted/created team stretch assignments
- Received multiple applause recognition from peers
Certification
- Certified Community Health Worker
- Certified Mental Health First Aider
- Health Literacy Specialist
Timeline
Community Health Worker
Highmark
01.2024 - Current
Community Health Worker
Aetna
03.2022 - 11.2023
Senior Customer Service Analyst
UPMC Health Plan
02.2017 - 05.2021
Daycare Supervisor
Little Star Childcare
06.2010 - 06.2016
No Degree - Business Management
Community College of Allegheny County
High School Diploma -
Duquesne City HS