Lance Bruce
Richmond,VA
Summary
Technologically-savvy professional with proven customer service, time management, and multitasking abilities. Attentive to customer needs and ready to break down technical problems to develop effective solutions.
Overview
3
3
years of post-secondary education
2
2
years of professional experience
Work History
Technology Specialist
Staples Advantage
Richmond, VA
04.2026 - Current
- Provided technical support for hardware and software issues, ensuring operational continuity.
- Assisted in training staff on new technology systems, enhancing team proficiency.
- Managed inventory of technology equipment and supplies.
- Assisted customers with technology-related questions involving computers & printers, improving user satisfaction.
Customer Service Representative
The Home Depot Inc
Richmond, VA
11.2024 - 04.2026
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints using company policies and procedures.
- Processed transactions accurately at the point of sale.
- Handled cash and digital transactions.
- Provided leadership & timely communication to associates & customers.
Education
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
Richmond, VA 08.2023 - 09.2026
Skills
- Customer service
- Technical support
- Project management
- Team collaboration
- Leadership skills
- Timely communication
- Fast learner
- Problem-solving
Timeline
Technology Specialist
Staples Advantage
04.2026 - Current
Customer Service Representative
The Home Depot Inc
11.2024 - 04.2026
Bachelor of Science - Business Administration And Management
Virginia Commonwealth University
08.2023 - 09.2026