Lance Cokel
Glendale Heights,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Assistant Store Manager
American Sale
2023.09 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Merchandise Specialist
Lowe's
2022.08 - 2023.09
- Provided excellent customer service by addressing inquiries promptly and professionally
- Managed store layout changes, ensuring products were placed in the most effective locations
- Implemented innovative visual displays to attract customers and boost product promotion
- Demonstrated exceptional problem-solving skills when faced with challenging situations or customer complaints
- Adapted quickly to changing industry trends while remaining compliant with company policies.
Sales Lead Manager
The Guitar Center Company
2019.10 - 2022.06
- Provided excellent customer service throughout the entire sales process from initial inquiry to purchase completion
- Created detailed reports on sales metrics, including monthly performance reviews for management
- Managed a team of Sales Associates, providing coaching and guidance to maximize individual success
- Developed and implemented successful sales strategies to increase customer base and revenue
- Developed strong relationships with key clients through regular contact and follow-up activities.
- Boosted sales revenue by implementing effective lead generation strategies and nurturing client relationships.
Merchandise Specialist
Lowe's
2017.09 - 2019.10
- Provided excellent customer service by addressing inquiries promptly and professionally
- Implemented innovative visual displays to attract customers and boost product promotion
- Managed store layout changes, ensuring products were placed in the most effective locations
- Analyzed consumer preferences and buying habits to adjust merchandising strategies accordingly
- Demonstrated exceptional problem-solving skills when faced with challenging situations or customer complaints.
General Manager
TCC
2015.07 - 2017.09
- Held daily check-ins with team members to set objectives and monitor progress
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Conducted regular training sessions with sales team members to ensure effective sales techniques were used
- Provided coaching and feedback to staff on an ongoing basis to improve job performance
- Developed and implemented sales strategies to increase market share and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
SALES MANAGER
Pedigo Auto Group
2013.06 - 2015.03
- Analyzed sales data to identify trends and make recommendations for improvement
- Managed customer accounts and customer relationships
- Maintained up-to-date knowledge of industry developments through research activities and networking events
- Monitored competitor activity to stay ahead of the competition in terms of products, services, and pricing
- Interfaced directly with customers when necessary to resolve issues quickly and efficiently
- Managed a team of 10+ sales representatives across multiple markets.
MERCHANDISE MANAGER/BUYER
HH Gregg
2010.08 - 2013.05
- Arranged items in favorable positions and areas of the store for optimal sales
- Collaborated with cross-functional teams to ensure merchandise was presented in a visually appealing manner
- Maintained accurate records of all merchandise transactions including purchases, returns, transfers
- Developed and executed merchandising strategies to increase sales and profitability
- Executed store audits to evaluate product placement, signage accuracy, stock availability
- Provided staff training on new merchandise arrivals or changes in policy and procedures
- Analyzed consumer buying patterns and market trends to optimize product selection, pricing, and inventory levels.
PROPERTY MANAGER
AIMCO
1999.01 - 2010.06
- Spearheaded property management policies and procedures
- Verified compliance with all local and state regulations
- Created detailed reports on property performance metrics such as vacancy rate and income generated
- Operated the property within budgeted income and expense guidelines
- Negotiated contracts with vendors for services such as landscaping, snow removal, and pest control
- Monitored tenant activity to address complaints or violations of lease agreements
- Developed and maintained positive relationships with tenants to ensure satisfaction with living conditions.
Education
BACHELOR OF ARTS (B.A.) IN BUSINESS MANAGEMENT -
ITT Technical Institute
05.2002
Skills
- Operations Oversight
- Business Development
- Customer Relations
- Store Organization
- Strategic Merchandising
- Sales Expertise
Timeline
Assistant Store Manager
American Sale
2023.09 - Current
Merchandise Specialist
Lowe's
2022.08 - 2023.09
Sales Lead Manager
The Guitar Center Company
2019.10 - 2022.06
Merchandise Specialist
Lowe's
2017.09 - 2019.10
General Manager
TCC
2015.07 - 2017.09
SALES MANAGER
Pedigo Auto Group
2013.06 - 2015.03
MERCHANDISE MANAGER/BUYER
HH Gregg
2010.08 - 2013.05
PROPERTY MANAGER
AIMCO
1999.01 - 2010.06
BACHELOR OF ARTS (B.A.) IN BUSINESS MANAGEMENT -
ITT Technical Institute
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