Lance McConnell
Bristol,USA
Summary
Adaptable and detail-oriented professional with a strong background in Customer Service and Technology, seeking a dynamic role in a forward-thinking organization. Certified in Media Communications, with proven experience delivering exceptional support, managing backend operations, and utilizing digital tools to improve user experience. Known for strong problem-solving skills, effective communication, and the ability to thrive in remote, fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Representative
Premium Wireless
Bristol, TN
12.2025 - Current
- Cultivated strong relationships with clients to enhance customer loyalty and retention.
- Analyzed market trends to identify new sales opportunities and adjust strategies accordingly.
- Collaborated with team members to develop effective promotional campaigns, increasing product visibility.
- Conducted product demonstrations to educate customers on features and benefits, driving informed purchases.
Customer Service Representative
Advanced Call Center Technologies
05.2024 - 04.2025
- Investigated and resolved credit fraud claims with a focus on accuracy, efficiency, and customer satisfaction. Recognized for strong performance and selected for cross-training, leading to a successful transition into a high-volume department. Demonstrated adaptability, quick learning, and a commitment to continuous growth in a fast-paced, results-driven environment.
- Resolved customer inquiries through effective communication and problem-solving techniques.
Computer Repair Specialist
World Wide Tech Services
12.2023 - 05.2024
- Troubleshot and repaired customer computers and laptops, addressing both hardware and software issues with precision and efficiency. Maintained detailed documentation of all repair work and troubleshooting steps to ensure transparency and continuity. Collaborated closely with customers to clearly explain solutions and ensure complete satisfaction with the service provided.
Customer Service Representative
Radial Inc.
06.2021 - 12.2023
- Provided remote customer support for order issues, returns, and account inquiries through phone, email, and chat. Handled backend order management, including tracking, updates, and escalations. Maintained accurate records using CRM tools and consistently met performance goals. Adapted quickly to new systems and collaborated with internal teams to resolve complex issues efficiently.
Education
Certification - Media Communication
Full Sail University
Lenovo Certified Technician - undefined
Lenovo Group Limited
Intel Certified Technician - undefined
Intel Corporation
Skills
- Process improvement
- Supply chain management
- Strong interpersonal skills
- Customer Focused
- Critical thinking skills
- Proactive and self-motivated
EXTRACURRICULAR ACTIVITIES
Social Media Management: Managed social media accounts for small businesses and influencers Website Developer: Developed and managed websites for small businesses. Social Media Management: Managed social media accounts for small businesses and influencers Website Developer: Developed and managed websites for small businesses.
Certification
- [Area of expertise] License - [Timeframe]
Timeline
Sales Representative
Premium Wireless
12.2025 - Current
Customer Service Representative
Advanced Call Center Technologies
05.2024 - 04.2025
Computer Repair Specialist
World Wide Tech Services
12.2023 - 05.2024
Customer Service Representative
Radial Inc.
06.2021 - 12.2023
Lenovo Certified Technician - undefined
Lenovo Group Limited
Intel Certified Technician - undefined
Intel Corporation
Certification - Media Communication
Full Sail University