Lance Owens
Jacksonville,FL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
37
37
years of professional experience
Work History
Service Technician
Comcast
06.1995 - 05.2023
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and repaired problems with electrical and mechanical systems.
Service Technician
Ready Appliance
06.1993 - 06.1995
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
- Diagnosed and repaired problems with electrical and mechanical systems.
Field Service Technician
Revco Drugs
06.1986 - 05.1993
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Followed safety procedures to avoid injuries in field.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Education
No Degree -
Florida Junior College
Jacksonville FlAssociate of Arts -
Tampa Technical Institue
Tampa, FL05.1986
High School Diploma -
William M Raines
Jacksonville Fl.06.1982
Skills
- Troubleshooting Abilities
- Technician Assistance
- Package and Split Systems
- Security Administration
- Diagnosing Malfunctions
- Diagnosis and Troubleshooting
- Low and High Voltage
- Setup and Installation
- Methodology Improvements
- Service Call Response
- Remote Programming
- Valid Driver's License
- Replacing Parts
- Work with Minimal Supervision
Timeline
Service Technician
Comcast
06.1995 - 05.2023
Service Technician
Ready Appliance
06.1993 - 06.1995
Field Service Technician
Revco Drugs
06.1986 - 05.1993
No Degree -
Florida Junior College
Associate of Arts -
Tampa Technical Institue
High School Diploma -
William M Raines
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