Lancia Terry-McCloud
Safety Harbor,FL
Summary
Experienced Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues. Detail-oriented Investigator with strong leadership skills.
Skilled Interviewer with exceptional patience and more than 15 years of experience. Effective worker with great multitasking and observational skills.
Go-getter candidate eager to utilize analytical and research skills.
Comfortable in personal and online settings.
Overview
36
36
years of professional experience
Work History
Manager
United States Post Office
07.1988 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Document findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employees, witnesses, and document investigative findings.
- Collect, analyze documentation, and physical evidence associated with investigations.
- Collected information proceedings and performed investigations to resolve cases.
- Identify witnesses and collect statements to gather information.
- Maintain a professional tone.
- Conducted interviews with witnesses and employees
- Conducted impartial investigations into complaints by employees.
- Carefully document statements.
Education
High School Diploma -
Steinmetz High School
Chicago, IL06.1983
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
Timeline
Manager
United States Post Office
07.1988 - Current
High School Diploma -
Steinmetz High School