Landon Dunaway
Mattoon,IL
Summary
Knowledgeable professional skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.
Overview
3
3
years of professional experience
Work History
Crew Trainer
McDonald's
Mattoon, IL
12.2022 - 06.2024
- Provided ongoing coaching and mentoring to crew members to increase productivity levels.
- Ensured that all safety protocols were followed.
- Encouraged open communication between trainees and management throughout the learning process.
- Assisted management in developing strategies to improve customer service standards.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Instructed new team members on correct procedures for operations.
- Planned and delegated group and individual work assignments to trainees.
- Adapted training approaches to accommodate individual learning needs.
- Utilized feedback to continuously improve training methods and content.
- Provided ongoing mentorship to crew members, enhancing team performance.
- Demonstrated proper use of equipment, ensuring safety and efficiency.
Crew
McDonald's
Mattoon, IL
07.2021 - 12.2022
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Restocked kitchen supplies including food products and utensils.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
- Resolved customer complaints in a professional manner.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Maintained an organized work area to ensure efficient operations.
Education
Associate of Applied Science - Computer Applications
Lake Land College
Mattoon, IL05-2025
Skills
- Coaching and Mentoring
- Report Generation
- Team Leadership
- Policies and Procedures
- Active Listening
- Task Delegation
- Customer Service
- Conflict resolution techniques
- Continuous Development
- Complaint resolution
- POS Systems
- Computer application knowledge
- Conducting computer checks
- Windows computer proficiency
- Computer Proficiency and Microsoft Office
Accomplishments
- Employee of the Year - 2021
- Employee of the Month - August 2023
Affiliations
- Astrophotography
- Hobbyist computer programing
Timeline
Crew Trainer
McDonald's
12.2022 - 06.2024
Crew
McDonald's
07.2021 - 12.2022
Associate of Applied Science - Computer Applications
Lake Land College