Landon Dybing
Edina,MN
Summary
Results-driven professional with expertise in guest relations and service management. Known for implementing upselling strategies that boost revenue while maintaining exceptional guest experiences.
Overview
18
18
years of professional experience
Work History
Guest Service Representative
Embassy Suites by Hilton
Bloomington, MN
06.2025 - Current
- Assisted guests with inquiries and provided information about services and amenities.
- Managed guest check-in and check-out processes efficiently.
- Handled guest complaints promptly, ensuring customer satisfaction.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
Guest Service Representative
Holiday Inn & Suites
Duluth, MN
01.2025 - 06.2025
- Utilized reservation systems to manage bookings and special requests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
Server
Texas Roadhouse
Rochester, MN
01.2023 - 09.2024
- Trained new team members on service standards and operational procedures.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Guest Service Representative
Country Inn & Suites
Rochester, MN
03.2021 - 11.2022
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
Sales Consultant
Ashley Furniture
Rochester, MN
03.2018 - 12.2020
- Developed and maintained relationships with clients to enhance customer satisfaction and loyalty.
- Collaborated with team members to strategize on product presentations and sales tactics.
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
Assistant Store Manager
Shopko
Saint Peter, MN
06.2015 - 12.2017
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff on sales techniques and customer service best practices.
- Managed inventory levels, conducting regular audits to minimize shrinkage and optimize stock availability.
- Developed and implemented strategic merchandising plans to enhance product visibility and drive sales.
Golf Professional
Westfield Golf Club
Winona, MN
01.2008 - 12.2014
- Developed and implemented training programs for junior staff to enhance coaching techniques.
- Organized and executed golf tournaments, improving member engagement and satisfaction.
- Provided individualized coaching sessions, fostering player development and skill improvement.
- Assisted in budget management for the golf department by identifying areas of cost savings without compromising service quality or course condition expectations.
Education
Bachelor of Science - Marketing
Minnesota State University, Mankato
Mankato, MN12-2002
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Guest relations
- Food and beverage area setup
- Documentation and reporting
- Inventory monitoring
- Event planning
- Teamwork and collaboration
- Relationship building
- Training and mentoring
Timeline
Guest Service Representative
Embassy Suites by Hilton
06.2025 - Current
Guest Service Representative
Holiday Inn & Suites
01.2025 - 06.2025
Server
Texas Roadhouse
01.2023 - 09.2024
Guest Service Representative
Country Inn & Suites
03.2021 - 11.2022
Sales Consultant
Ashley Furniture
03.2018 - 12.2020
Assistant Store Manager
Shopko
06.2015 - 12.2017
Golf Professional
Westfield Golf Club
01.2008 - 12.2014
Bachelor of Science - Marketing
Minnesota State University, Mankato