Landyn Shillow
Lake Charles,LA
Summary
Detail-oriented patient access representative with experience supporting front-desk operations in healthcare and customer service. Skilled in electronic health records, insurance verification, scheduling, and collecting copays. Known for multitasking, clear communication, and going the extra mile to help create a smooth patient experience.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Patient Access Representative
LCMH
Moss Bluff, LA
07.2025 - Current
- Confirmed insurance coverage and updated demographic details for patient files.
- Collected copays and payment details following hospital billing procedures.
- Assisted patients with check-in and registration tasks.
- Scheduled appointments and arranged follow-up visit information.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Assisted with preparing daily cash reports for the accounting department.
Sales Associate
TJX Companies
Lake Charles, Louisiana
06.2023 - 06.2025
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled returns and exchanges following TJX customer service policies.
- Recovered sales floor merchandise and maintained an organized, shoppable displays.
- Worked with team members to maintain cleanliness and safety standards in the store.
Sales Lead Keyholder
Footloocker
Lake Charles, Louisiana
01.2023 - 06.2025
- Led sales floor coverage, directing associates and supporting customer service.
- Addressed customer inquiries regarding product fit, availability, and promotions to facilitate informed purchasing decisions.
- Trained teammates on Foot Locker selling standards and store processes.
- Processed register transactions and handled returns using POS systems.
- Maintained visual merchandising standards across Foot Locker sales displays.
- Performed opening and closing duties including counting cash drawers and preparing bank deposits.
Education
Some College (No Degree) - Kinesiology
McNeese State University
Lake Charles, LA09-2026
Skills
- Electronic health records
- Health insurance knowledge
- Insurance verification
- Referral coordination
- Patient engagement
- Multitasking and organization
- Adaptable and flexible
- Team communication
- Medical terminology
Certification
- Certified Clinical Medical Assistant
Timeline
Patient Access Representative
LCMH
07.2025 - Current
Sales Associate
TJX Companies
06.2023 - 06.2025
Sales Lead Keyholder
Footloocker
01.2023 - 06.2025
Some College (No Degree) - Kinesiology
McNeese State University