LANEISHA MOORE

· Serve as the primary account manager for a portfolio of commercial clients, ensuring exceptional service and maintaining strong client relationships.

· Manage maintenance and facilities service requests from initiation through completion by coordinating internal teams, vendors, and client stakeholders while meeting established timelines and service level expectations.

· Evaluate client requests to prioritize urgency, necessity, and budget impact, helping optimize maintenance spending and prevent unnecessary costs.

· Coordinate cross-functional workflows with internal departments, contractors, landlords, municipalities, and third-party service providers to resolve facilities-related issues efficiently.

· Monitor work order progress, vendor performance, and project completion to ensure compliance with client specifications, quality standards, and contractual requirements.

· Prepare and deliver professional reports, project updates, and client communications, providing timely status updates and actionable recommendations.

· Resolve complex client concerns and escalations through proactive problem-solving while partnering with leadership on high-priority issues.

· Ensure appropriate utilization of warranties, lease provisions, and vendor agreements to minimize client expenses and maximize operational efficiency.

· Support after-hours operations by coordinating with extended coverage teams to ensure uninterrupted client service.

· Foster a collaborative team environment by mentoring colleagues, maintaining data accuracy and confidentiality, and contributing to process improvement initiatives.

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Met with project stakeholders on regular basis to assess progress and make adjustments.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Recruited and onboarded employees, created and maintained staffing schedules. Built teams to address project goals and objectives for multiple projects.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Led cross-functional teams overseeing 50 employees to deliver programs on time and within budget.
• Developed program strategies aligning with organizational goals and client needs.
• Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
• Remote

• Collaborated with underwriting team to expedite policy approvals, delivering quick turnaround times for clients while maintaining strict adherence to industry guidelines.
• Achieved high client satisfaction ratings by consistently providing clear explanations of complex policy details and answering questions thoroughly.
• Negotiated optimal terms on behalf of clients with insurance carriers, obtaining favorable rates that aligned with client budgets while still meeting coverage requirements.
• Developed comprehensive insurance plans tailored to client needs.
• Conducted thorough risk assessments to identify coverage gaps.
• Educated clients on policy options and benefits, enhancing understanding and engagement.
• Assisted with onboarding, training and scheduling new hires.
• Remote

• Collaborated with marketing team to launch successful in-store promotions, improving foot traffic and conversion rates.
• Analyzed sales data to identify trends, influencing inventory management decisions and promotional strategies.
• Protected store from loss or theft by setting and enforcing clear security policies.
• Led store operations to enhance customer experience and optimize sales performance.
• Developed and implemented strategic merchandising plans to increase product visibility and drive revenue.
• Trained and mentored staff on best practices for customer service and operational efficiency.
• Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.