LaNia Johnson
St Louis,MO
Summary
Offering strong organizational skills and attention to detail, with passion for delivering exceptional customer service. Brings ability to quickly learn and adapt to financial procedures and cash handling practices. Ready to use and develop cash management and customer interaction skills in Main Bank Cahier role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Member Specialist
Sam's Club
10735 W Florissant Avenue
02.2022 - Current
- Collaborated with cross-functional teams to develop new programs tailored to members'' needs.
- Managed membership database, ensuring accurate record-keeping and timely updates as needed.
- Contributed to long-term strategic planning related to membership growth and retention goals.
Team Leader
Party City
10861 Old Halls Ferry Rd
06.2019 - 01.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Education
High School Diploma -
North Technical High School
05-2019
Skills
- Customer service
- Time management
- Attention to detail
- Excellent communication
- Critical thinking
- Calm under pressure
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Organization and time management
- Verbal communication
Accomplishments
- Supervised team of 8 staff members.
- Earned employee of the month for outstanding customer service and acquired many metrics within the time frame.
Affiliations
- Army National Guard
Certification
- Certified Small Arms and Artillery Repairer - [2020-present]
Timeline
Member Specialist
Sam's Club
02.2022 - Current
Team Leader
Party City
06.2019 - 01.2022
High School Diploma -
North Technical High School