LANIAH COTTON
Edmond
Summary
Adept at enhancing customer experiences and streamlining operations, I leveraged my roles at Andy's Frozen Custard and Baptist Village Communities to excel in customer service and patient care. My expertise includes cash handling accuracy and compassionate caregiving, consistently meeting employer standards and fostering team unity through effective training and mentoring.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Andy's Frozen Custard
Edmond, OK
03.2023 - Current
- Performed daily opening and closing procedures such as counting the cash drawer, balancing receipts, and reconciling discrepancies.
- Assisted customers with product selection, price checks, returns and exchanges, and special orders.
- Executed opening, closing and register functions to meet business requirements.
- Organized merchandise displays to ensure accurate pricing and attractive presentation of products.
- Handled escalated customer service issues or concerns, driving pleasant shopping experiences for guests.
- Encouraged teamwork among colleagues by leading by example and providing guidance when needed.
- Met company standards with regards to merchandising, visual presentation, and housekeeping.
- Maintained daily records of sales and deposits, balancing cash register and reconciling discrepancies.
- Inspected stockroom areas for cleanliness and organization; identified any issues that could lead to safety hazards or theft.
- Trained new team members on proper key-holding duties including opening and closing the store, handling register transactions, customer service standards.
Professional Caregiver
Home Instead
Edmond, OK
05.2025 - 07.2025
- Provided compassionate and personalized care to elderly clients, ensuring their physical and emotional well-being.
- Assisted with daily activities such as bathing, dressing, grooming, and medication management.
- Created a safe environment by implementing fall prevention measures and maintaining a clutter-free living space.
- Managed household tasks including meal preparation, light housekeeping, and laundry.
- Developed strong relationships with clients and their families through effective communication and empathy.
- Collaborated with healthcare team members to develop individualized care plans for each client.
- Provided transportation for medical appointments, grocery shopping, and social outings.
Certified Nurse Aide
Edmond Health Care Center
Edmond, OK
05.2025 - 06.2025
- Provided direct patient care, including bathing, dressing, feeding, and assisting with mobility.
- Assisted patients with activities of daily living (ADLs) such as toileting and grooming.
- Maintained accurate documentation of patient care activities and observations.
- Collaborated with healthcare team members to develop and implement individualized care plans for patients.
- Ensured patient safety by following infection control protocols and maintaining a clean environment.
- Assisted in transferring patients between beds, wheelchairs, stretchers, and other equipment safely.
- Responded promptly to call lights and requests for assistance from patients.
Certified Nursing Assistant
Baptist Village Communities
Edmond, OK
11.2024 - 01.2025
- Assisted patients with personal hygiene tasks, such as bathing and dressing, while maintaining respect for patient privacy and dignity.
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
- Prepared residents for meals and assisted with feeding.
- Provided quality care to elderly patients in a long-term care facility setting.
- Demonstrated strong communication skills when interacting with patients, families, and healthcare professionals.
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
Education
High School Diploma - Pre-Nursing
Francis Tuttle Technology Center
05.2025
Bachelor of Science - Nursing
University of Central Oklahoma
Edmond, OK05.2029
Skills
- Customer service
- Workplace safety
- Patient care
- Training and mentoring
- Electronic charting
- Reliable team player
- Home care
- Feeding assistance
- Cash handling accuracy
- Compassionate caregiver
- Caregiving
- Cash handling
- Direct patient care
- Store maintenance
- HIPAA compliance
Certification
- Driver's License
- CPR Certification
- CNA
Timeline
Professional Caregiver
Home Instead
05.2025 - 07.2025
Certified Nurse Aide
Edmond Health Care Center
05.2025 - 06.2025
Certified Nursing Assistant
Baptist Village Communities
11.2024 - 01.2025
Shift Leader
Andy's Frozen Custard
03.2023 - Current
High School Diploma - Pre-Nursing
Francis Tuttle Technology Center
Bachelor of Science - Nursing
University of Central Oklahoma
Personal Information
Driving License: Yes