Lanigha Young
Charlotte,NC
Summary
Seasoned administrative assistant and medical receptionist with substantial experience in customer contact and client retention. Conscientious and dedicated worker demonstrated through employer recommendations and college GPA of 3.7. Broad experience in customer-facing positions in service industries including medical and food service.
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.
Overview
20
20
years of professional experience
Work History
Medical Receptionist
Carolina Digestive Health Associates
Charlotte, NC
01.2023 - 11.2023
- Ensured all customers were greeted with a warm, friendly smile
- Recruited new clients, resulting in an increase in annual revenue
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Handled in-line customers in a polite, courteous, and efficient manner
- Maintained accurate agency billing records, including invoicing and payment receipts.
Assistant Administrator and Receptionist
H&r Block
Charlotte
08.2022 - 08.2023
- Checked office stock to determine supply levels and maintain inventory.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Answered telephones to take messages or redirect calls to appropriate colleagues.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Organized client meetings to provide project updates.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Scheduled and confirmed appointments and meetings for management team.
Medical Receptionist
Southern Pain and Spine
Charlotte, NC
02.2022 - 12.2022
- Maintained comprehensive knowledge of different operating systems, networking technologies, and software applications
- Increased patient registration rates substantially over the previous year
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Performed appointment scheduling and updates for new clients.
High School English Teacher
Amazon DSP
Charlotte, NC
01.2021 - 11.2021
- Trained new drivers on the company's delivery process and effective customer service practices
- Served a high volume of customers per week including multiple orders per customer
- Expanded the company's delivery area to include coverage of new streets
- Maintained excellent punctuality, customer service, and efficiency, receiving top ratings for multiple months.
Cashier
Moe’s Southwest Grill
Charlotte, NC
10.2003 - 06.2005
- Assisted in the training of new cashiers
- Created a team culture of exceeding customer expectations, and exceeded all company performance goals and standards
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Managed a cash register to handle a high volume of daily sales
- Operated POS cash register and counted the money in cash drawers to ensure accuracy
- Established strong customer service skills, resulting in increased customer loyalty over previous years.
Education
Associates - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL03-2025
High School Diploma, B.A. in English Literature -
James Madison University
02.2023
Skills
- Customer service
- Time Management
- Communication
- Microsoft Word and Excel
- Team Leadership
- Document Review
- Patient Care
- Payment Collection
- Medical Charting
- Medical Terminology
- Records Management
- Insurance Verification
- HIPAA Compliance
- Patient Scheduling
- Proficient in [Software]
- Telephone Etiquette
- Patient callbacks
- Electronic Medical Records
- HIPAA Guidelines
- Front Desk Operations
- Appointment Setting
- Paperwork coordination
- Co-payment collection
Timeline
Medical Receptionist
Carolina Digestive Health Associates
01.2023 - 11.2023
Assistant Administrator and Receptionist
H&r Block
08.2022 - 08.2023
Medical Receptionist
Southern Pain and Spine
02.2022 - 12.2022
High School English Teacher
Amazon DSP
01.2021 - 11.2021
Cashier
Moe’s Southwest Grill
10.2003 - 06.2005
Associates - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
High School Diploma, B.A. in English Literature -
James Madison University