Lanre Onamusi Jr
Toledo,OH
Summary
I am a dedicated Patient Service Specialist with exceptional skills in patient scheduling, office administration, and effective communication. Committed to delivering high-quality customer service and ensuring seamless patient experiences. I am a detail-oriented professional with experience in Customer Service and front-line management. I have the proven ability to coordinate patient interactions and maintain accurate medical records, ensuring compliance, and enhancing service quality in a fast-paced healthcare environment. Known for strong problem-solving and communication skills. Expertise in managing office operations and facilitating patient-provider interactions, ready to contribute to improved patient satisfaction and operational efficiency. Gained the ability, due to my tenure at Sam's Club, to multitask across multiple different departments and delegate responsibilities as needed. I am a flexible, hard worker, ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
9
9
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Cleveland, Ohio
07.2024 - 08.2025
- Scheduled patient appointments and managed daily office operations.
- Verified insurance information and updated patient records accurately.
- Assisted patients with inquiries and provided excellent customer service.
- Coordinated communication between patients and healthcare providers effectively.
- Processed patient referrals and ensured timely follow-up procedures were in place.
- Educated patients on clinic procedures and available services clearly.
- Answered incoming calls and responded to inquiries in a timely manner.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Processed payments from patients, including cash, check, or credit card transactions.
- Greeted patients upon arrival and verified patient information.
- Maintained strict confidentiality when dealing with sensitive information.
- Educated patients on available payment plans and financial assistance options.
- Scheduled appointments and managed patient records using electronic health record software.
- Verified patient coverage prior to appointment scheduling.
Team Leader
Sam's Club
Oakwood, Ohio
08.2021 - 04.2024
- Led team meetings to discuss daily operations and address concerns.
- Trained new employees on store policies and customer service techniques.
- Monitored inventory levels to ensure product availability and reduce shortages.
- Organized staff schedules to optimize coverage during peak hours.
- Collaborated with management to implement promotional displays and sales strategies.
- Resolved customer complaints efficiently to maintain positive shopping experiences.
- Facilitated communication between departments to enhance workflow and service quality.
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
Custodian
Mustard Seed inc
Bedford Heights, Ohio
09.2016 - 08.2021
- Maintained cleanliness in public areas and restrooms throughout the facility.
- Operated cleaning equipment like vacuums and floor scrubbers efficiently.
- Managed waste disposal procedures to ensure environmental compliance.
- Restocked supplies such as soap and paper towels in restrooms regularly.
- Conducted routine inspections to identify maintenance needs in facilities.
- Collaborated with team members to complete daily cleaning schedules effectively.
- Reported safety hazards or repairs needed to management promptly.
- Assisted in training new custodial staff on safety protocols and procedures.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH12-2024
Skills
- Customer service
- Office administration
- Patient scheduling
- Electronic health records
- Team leadership
- Communication skills
- Medical terminology
- Problem resolution
- Professionalism and ethics
- Appointment scheduling
- Patient confidentiality
- Friendly and outgoing
- Money handling
- Relationship building
Affiliations
- I am heavily involved in my local church in regards to setting up community events, food drives, clothe drives, and back to school preparations.
- I enjoy TV dramas like, The Good Doctor, Law and Order SVU, Chicago Fire, etc.
- I sing and Play the drums
- Very Accustomed to Public speaking and I enjoy it.
Accomplishments
- I received employee of the month during my tenure at Sam's Club within only 2 months of me working there
- I trained 3 other Team Leads on how to properly function in the role of Team Leader before Eventually Obtaining the position myself
- During my tenure at Cleveland Clinic I received 2 Caregiver awards due to my willingness to assist others in responsibilities that are not under my purview and traveling to different departments to assist in their daily responsibilities.
Timeline
Patient Service Specialist
Cleveland Clinic
07.2024 - 08.2025
Team Leader
Sam's Club
08.2021 - 04.2024
Custodian
Mustard Seed inc
09.2016 - 08.2021
Associate of Arts -
Cuyahoga Community College