LaPorcha Mcclenton
Summary
Professional with experience in delivery and customer service roles, demonstrating a commitment to operational efficiency and safety. Successfully managed route planning to optimize delivery times while ensuring adherence to safety protocols, resulting in enhanced customer satisfaction. Trained new staff on operational procedures, contributing to improved team performance and consistent service standards. Proven ability to handle guest inquiries and resolve complaints effectively, fostering positive guest relations and supporting operational integrity.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
West
Texarkana, Arkansas
- Assisted customers with inquiries and product information.
- Processed orders and managed customer accounts efficiently.
- Resolved customer complaints using effective communication skills.
- Answered customer inquiries and provided accurate information regarding products and services.
Spark Driver
Spark by walmart
Texarkana, TX
11.2021 - Current
- Delivered timely and accurate deliveries, ensuring customer satisfaction by adhering to strict schedules and safety protocols.
- Managed efficient route planning, optimizing delivery times while minimizing fuel costs and maximizing overall efficiency.
- Trained new drivers on operational procedures, improving team performance and promoting adherence to company standards.
Licensed Insurance Agent
Foundever
Texarkana, TX
05.2026 - 06.2026
- Educated clients on insurance products and coverage options to meet individual needs.
- Assisted in processing policy applications and renewals efficiently while ensuring accuracy.
- Maintained up-to-date knowledge of industry regulations and compliance requirements.
- Collaborated with team members to streamline administrative processes and improve customer service.
Front Desk Receptionist
Comfort Suites Hotel
Texarkana, AR
10.2018 - 05.2021
- Managed front desk operations, enhancing guest check-in and check-out efficiency, resulting in improved guest satisfaction.
- Developed and implemented training materials for new front desk staff, ensuring consistent service standards across the team.
- Handled guest inquiries and resolved complaints promptly, fostering a welcoming atmosphere and promoting repeat visits.
- Maintained accurate records of guest reservations and payments, supporting financial accuracy and operational integrity.
Housekeeper
Comfort Inn & Suites
Texarkana, Texas
02.2015 - 09.2018
- Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction and comfort.
- Efficiently restocked cleaning supplies and amenities, ensuring all areas were fully prepared for guest arrivals.
- Conducted thorough inspections of rooms after cleaning to guarantee compliance with quality standards and guest expectations.
- Collaborated with the front desk team to address guest requests promptly, ensuring a seamless guest experience.
Shift Manager
Taco Bell
Texarkana, Texas
12.2011 - 09.2014
- Supervised daily operations by managing staff schedules, ensuring efficient workflow, and maintaining service quality standards.
- Trained and mentored new employees on operational procedures, enhancing team performance and improving service consistency.
- Implemented inventory management practices to reduce waste, streamline supply procurement, and optimize product availability.
- Monitored and enforced food safety protocols, resulting in compliance with health regulations and improved customer satisfaction.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
Education
Not Certified - Certified Nursing Assistant
Texarkana College
Texarkana, TX12-2013
Not Certified - Pharmacy Technician
Texarkana College
Texarkana, TX12-2011
Texas High
Texarkana, TX05-2003
Skills
- Route optimization
- Customer satisfaction
- Staff training
- Operational procedures
- Cash handling
- Time management
- Guest relations
- Safety protocols
- Customer service
- Active listening
Accomplishments
I attended College of Insurance and pass my P&C om May 22nd.
Timeline
Licensed Insurance Agent
Foundever
05.2026 - 06.2026
Spark Driver
Spark by walmart
11.2021 - Current
Front Desk Receptionist
Comfort Suites Hotel
10.2018 - 05.2021
Housekeeper
Comfort Inn & Suites
02.2015 - 09.2018
Shift Manager
Taco Bell
12.2011 - 09.2014
Customer Service Representative
West
Not Certified - Pharmacy Technician
Texarkana College
Texas High
Not Certified - Certified Nursing Assistant
Texarkana College
Education and Training
true