LaQuanda Cray
Orlando,FL
Summary
Professional with experience in customer service and client support, adept at managing inquiries and providing information regarding services and amenities. Demonstrated ability to handle incoming calls efficiently while maintaining a friendly demeanor, ensuring all guest requests are addressed promptly. Proven track record in maintaining accurate records and supporting clients during challenging situations, contributing to a safe and respectful environment. Skills include reservation management, problem resolution, and local area knowledge, fostering a team-oriented approach to service delivery.
Overview
13
13
years of professional experience
Work History
Concierge
Palm Garden Of Orlando
Maitland, FL
10.2022 - Current
- Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Assisted with check-in and check-out procedures including providing directions to guest rooms.
Caregiver
Lottie Davis Supported Service
Orlando, FL
05.2020 - 03.2022
- Provided emotional support to clients during difficult times.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Accompanied clients to social events such as movies or plays.
Behavior Technician Lead
The Mentor Network
Orlando, FL
10.2012 - 09.2020
- Facilitated social interactions between peers by providing verbal prompts or physical guidance when necessary.
- Monitored client's progress towards identified goals through data collection and analysis.
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
- Assisted in the implementation of crisis intervention protocols when needed.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL05-2003
Skills
- Customer service
- Reservation management
- Local area knowledge
- Problem resolution
- Team player mentality
- Telephone etiquette
Timeline
Concierge
Palm Garden Of Orlando
10.2022 - Current
Caregiver
Lottie Davis Supported Service
05.2020 - 03.2022
Behavior Technician Lead
The Mentor Network
10.2012 - 09.2020
High School Diploma -
Maynard Evans High School