LaQuanna Kirton
Chesapeake,VA
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures. Also a sharp and energetic travel agent successful at troubleshooting and handling customer support quickly. Bilingual and well-traveled with active listening and interpersonal skills.
Overview
2
2
years of professional experience
Work History
Travel Agent
Isaiahworldtravel
03.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Conducted market research to investigate potential new travel destinations.
- Maintained detailed records of client transactions, ensuring accurate billing information was always on hand for future reference or dispute resolution purposes.
- Created compelling marketing materials that showcased available travel packages and promotions, generating increased interest from potential clients.
Legal Receptionist
Senexlaw
10.2022 - 02.2024
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Worked with litigation management software systems.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
Education
Associate of Applied Science - Massage Therapy
Centura College
Chesapeake, VASkills
- Itinerary Planning
- Travel industry expertise
- High volume environments
- Geography Knowledge
- Travel Arrangements
- Travel research
- Itineraries
- Relationship Management
- Social Media
Timeline
Travel Agent
Isaiahworldtravel
03.2023 - Current
Legal Receptionist
Senexlaw
10.2022 - 02.2024
Associate of Applied Science - Massage Therapy
Centura College