LaQueila Von Lewis
Paramount,CA
Summary
Dynamic Customer Service Representative with proven expertise at G2 Secured Staff, adept at conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and effective problem-solving. Skilled in data entry and animal care, consistently turning challenges into positive outcomes and fostering lasting client relationships.
Veterinary professional with hands-on experience in animal care and medical support. Adept at assisting in surgeries, administering medications, and maintaining patient records. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in client communication, animal handling, and laboratory procedures.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
G2 Secure Staff
11.2010 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Certificate of Completion - Animal Health
California Healing Arts College
Carson, CA06-2025
High School Diploma -
Paramount Academy
3701 Michelson St Lakewood CA06-2003
Skills
- Animal handling
- Veterinary procedures
- Animal care
- Customer service
- Problem solving
- Team collaboration
- Conflict resolution
- Active listening
- Time management
- Data entry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
G2 Secure Staff
11.2010 - 06.2021
Certificate of Completion - Animal Health
California Healing Arts College
High School Diploma -
Paramount Academy
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