Laquestter campbell
Greenville,SC
Summary
Accomplished Dispatch Manager with a proven track record at Hawkins Courier LLC, enhancing operational efficiency and customer satisfaction through expert route planning and effective team leadership. Skilled in QuickBooks and fostering positive customer communications, I significantly improved dispatch processes and safety compliance, contributing to a more collaborative work environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Dispatch Manager
Hawkins Courier LLc
01.2023 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Dispatcher
Boyce Logistics
05.2017 - 12.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Customer Service Representative
Temco Logistics
09.2014 - 01.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Kinesiology
Antelope Valley College
Lancaster, CA06-2017
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Customer communication
- Schedule coordination
- Bookkeeping
- Accounting and bookkeeping
- Quickbooks
- Accounts receivable
- Invoice processing
Accomplishments
- Supervised team of [Number] staff members.
- Documented and resolved [Issue] which led to [Results].
- Collaborated with team of [Number] in the development of [Project name].
Certification
- Certified Bookkeeper (CB) - American Institute of Professional Bookkeepers (AIPB).
Languages
English
Full Professional
Timeline
Dispatch Manager
Hawkins Courier LLc
01.2023 - Current
Dispatcher
Boyce Logistics
05.2017 - 12.2023
Customer Service Representative
Temco Logistics
09.2014 - 01.2017
- Certified Bookkeeper (CB) - American Institute of Professional Bookkeepers (AIPB).
Associate of Science - Kinesiology
Antelope Valley College
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