Laquita Robinson
Tyler,TX
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction at Sunrise Call Center and Iqor. Skilled in data collection and complaint resolution, adept at developing empathetic client relationships and improving service standards. Achieved a significant increase in customer retention through effective appointment scheduling and account updating.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Sunrise Call Center
03.2020 - 12.2022
- Responded to customer requests for products, services, and company information.
- Created and maintained detailed database to develop promotional sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Call Center Representative
Iqor
12.2017 - 01.2020
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Education
High School Diploma -
Chapel Hill High School
Tyler, TX05.2009
Skills
- Data Collection
- Appointment Scheduling
- Account updating
- Complaint resolution
Timeline
Customer Service Representative
Sunrise Call Center
03.2020 - 12.2022
Call Center Representative
Iqor
12.2017 - 01.2020
High School Diploma -
Chapel Hill High School
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