Laquitta Caudel

Temple,TX

Summary

A retired customer service representative who wants to come back to work. Offering over 30 years of work experience with unmatched customer service and workplace focus. History of keeping the work area clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

years of professional experience

Work History

Cashier

Walmart

02.2013 - 04.2016

Registers sales on cash register by scanning items, itemizing and totaling customers purchases.
Resolves customer issues and answers questions.
Contributes to team effort by accomplishing related results as needed.
Bags purchases if needed.
Provides positive customer experience with fair, friendly, and courteous service.
Maintains safe and clean working environment.

Call Center Customer Service Representative

Pacific Gas & Electric

08.2010 - 06.2011

Documented and detailed calls and complaints using call center's database.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Actively resolved billing issues, service existing accounts, provide options to enhance service.
Performed excellent customer service skills
Managed high volume of calls with positive attitude and focus on customer satisfaction.

Residential House Cleaner

Shaver Lake Real Estate & Rentals

08.2008 - 03.2010

Expedited in timely manner to clean, and sanitized bathrooms, bedrooms, living rooms and kitchens.
Navigated independently to meet goals and deadlines.
Managed over 160 vacation homes and condos during the busy rental season.
Adhered to professional house cleaning checklist

Education

Associate of Arts - Human Resources Management

University of Phoenix

Fresno, CA

04.2012

Skills

Customer assistance
Customer Relations
Cash Handling
Time management skills

Written and verbal communication
Coaching and mentoring
Product and service sales
Receipt and refund issuance

Timeline