LaQuna Ballard
Atlanta,GA
Summary
Dedicated concierge professional with expertise in guest services, multitasking, and effective problem-solving. Committed to delivering exceptional experiences and ensuring guest satisfaction through personalized attention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Concierge
Dynamic Security Inc
Atlanta, GA
07.2025 - Current
- Provided exceptional guest services, ensuring satisfaction through prompt assistance and personalized attention.
- Coordinated reservations and bookings, managing schedules efficiently to optimize guest experiences.
- Assisted in security monitoring procedures, contributing to a safe environment for guests and staff alike.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Managed check-in and check-out procedures for guests.
Safe Ride Driver
Sunstate Security
Atlanta, GA
08.2024 - 07.2025
- Operated company vehicles to ensure timely and secure transport of personnel and equipment.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Managed route planning to optimize travel efficiency and minimize delays.
- Assisted in training new drivers on safety protocols and operational procedures.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Followed all relevant traffic laws and safety regulations.
- Increased driver awareness by participating in ongoing professional development opportunities related to safe driving practices.
- Supervised students during loading, unloading and on bus.
Professional Security Officer
Allied Universal Security Services
Atlanta, GA
04.2015 - 08.2024
- Monitored and secured premises to deter unauthorized access and ensure safety of personnel and property.
- Conducted regular patrols to identify vulnerabilities, report incidents, and enhance security protocols.
- Responded to emergencies promptly, coordinating with law enforcement and emergency services when necessary.
- Trained new security personnel on procedures, protocols, and use of surveillance equipment for effective operations.
- Enhanced security measures by conducting thorough patrols and monitoring CCTV systems.
- Enhanced communication between drivers and dispatch through regular updates on delivery status and potential issues.
- Maintained accurate records of dispatch activities, contributing to data-driven decision-making processes.
- Participated actively in regular safety audits, demonstrating commitment towards maintaining high safety standards within the dispatch department.
- Coordinated with shipping departments closely to ensure seamless handoffs between packaging and dispatch teams.
Delivery Specialist
Oreilly Auto Pats
Decatur, GA
12.2010 - 04.2015
- Managed inventory levels, coordinating with warehouse staff to optimize stock availability.
- Delivered parts and products to customers efficiently, ensuring timely service and high satisfaction.
- Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
- Promoted safe driving at all times by observing all speed limits and keeping abreast of road conditions, weather, and other factors.
- Verified load against delivery ticket before beginning every shift.
Education
GED -
YOUTH CHALLENGE ACADEMY
Fort Stewart, GA05-2008
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Excellent multitasking
- Guest services
- Telephone etiquette
- CCTV operation
- CCTV monitoring
- Access control
- Security camera monitoring
Certification
- FIRST AID Trainning
Timeline
Concierge
Dynamic Security Inc
07.2025 - Current
Safe Ride Driver
Sunstate Security
08.2024 - 07.2025
Professional Security Officer
Allied Universal Security Services
04.2015 - 08.2024
Delivery Specialist
Oreilly Auto Pats
12.2010 - 04.2015
GED -
YOUTH CHALLENGE ACADEMY