Larissa Formaggio
San Antonio,Tx
Summary
Dynamic professional with a strong work ethic and exceptional attention to detail, demonstrated at Airtron Heating and Cooling. Successfully reduced scheduling conflicts and enhanced customer satisfaction through effective resource allocation. Proven ability to multitask and collaborate within teams, contributing to increased productivity and seamless operations.
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
14
14
years of professional experience
Work History
Scheduler
Airtron Heating and Cooling
09.2020 - Current
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Managed 10+ employees consecutively with questions, concerns.
Dispatcher
Airtron Heating and Cooling
08.2015 - 08.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely appointments.
- Directed dispatching, routing, and tracking of numerous fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Proccessor
American National Insurance Company
05.2011 - 10.2013
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
Education
High School Diploma -
Samuel Clemens
Schertz, TX05-1998
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Teamwork and collaboration
- Effective multitasking
- Telephone etiquette
Timeline
Scheduler
Airtron Heating and Cooling
09.2020 - Current
Dispatcher
Airtron Heating and Cooling
08.2015 - 08.2019
Proccessor
American National Insurance Company
05.2011 - 10.2013
High School Diploma -
Samuel Clemens
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