Laritza Hernandez
Server
Las Vegas,NV
Summary
Hardworking Cocktail Server with strong aptitude for memorization and accurate order fulfillment with personable attitude. Applies knowledge of Area of expertise and skill for beverage recommendations to create exceptional customer experiences.
Proactive Cocktail Waitress with Number years of experience. Proficient in Software and providing best-in-class and fast-paced customer service. Distinguished history of increasing revenue and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Cook
Resort World Genting
Las Vegas, Nevada
09.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Cocktail Server
The LINQ Hotel & Casino
Las Vegas, NV
06.2019 - 11.2022
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Anticipated guest needs and provided proactive service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Communicated with guests to record orders and assess needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Checked identification for minimum age for sale of alcoholic beverages.
- Assisted with bartending duties during high-volume shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Collected dirty flatware and glassware to deliver to sanitizing station.
- Paid attention to detail while completing assignments.
Cook
Paris Hotel
Las Vegas, Nevada
01.2014 - 11.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
Cocktail Server
Señor Frogs
Cancun ,Mexico , Quintana Roo
11.2009 - 12.2012
- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Maintained accuracy and efficiency when processing sales transactions.
- Maintained clean and organized bar area.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Increased overall revenue $Amount by designing new specialty and seasonal drinks with bartenders.
Education
High School Degree -
Ruben Martinez
La Habana,Cuba 06.2007
Skills
- Cool Under Pressure
- Food and Beverage Service
- Able to Lift 30 Pounds
- ID Verification
- Transactions and Cash Handling
- Maintaining Clean Work Areas
- Conflict and Complaint Resolution
- Billing and Payment Processing
- High-Volume Environments
- Memorization Skills
- Adaptable and Flexible
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Cook
Resort World Genting
09.2023 - Current
Cocktail Server
The LINQ Hotel & Casino
06.2019 - 11.2022
Cook
Paris Hotel
01.2014 - 11.2017
Cocktail Server
Señor Frogs
11.2009 - 12.2012
High School Degree -
Ruben Martinez
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