Larren Satterfield
Marysville
Summary
Reliable individual willing to handle various duties, including taking orders, cleaning workstations and monitoring cook times. Determined Restaurant Team Member with pleasant personality and desire to learn new tasks.
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
2010
2010
years of post-secondary education
Work History
Restaurant Team Member
Farmers Cafe
Stanwood
01.2016 - Current
- Managed restaurant operations to ensure efficient service and customer satisfaction.
- Prepared food items such as salads, sandwiches, desserts, as needed.
- Bussed, cleared, and reset tables as needed throughout shift.
- Greeted customers and provided menus.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Trained new team members on restaurant policies and procedures.
- Cleaned cooking equipment after use according to safety protocols.
- Operated dishwasher following safety guidelines for cleaning dishes properly.
- Organized takeout orders for customers on the go or ordering ahead of time.
- Replenished condiments and other supplies at tables and stations.
- Monitored temperature of refrigeration units to ensure proper storage conditions.
- Processed payments accurately and efficiently using POS system.
- Assisted in taking customer orders and providing recommendations.
- Maintained clean and organized work area at all times.
- Followed health code regulations when handling food items safely.
- Ensured compliance with health and safety regulations.
- Communicated clearly with kitchen staff regarding order specifics.
- Conducted daily inventory checks to ensure adequate product was available.
- Ensured all dishes were prepared according to restaurant standards.
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Stocked condiments, toppings and other food items during slow hours to avoid dashing to kitchen during peak times.
Bakery Department Manager
QFC
Seattle
03.2008 - 09.2013
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Reviewed invoices from suppliers before authorizing payments ensuring accuracy of charges.
- Performed administrative tasks such as filing paperwork or creating reports related to the department's operations.
- Ordered necessary ingredients from suppliers based on upcoming orders or projected demand.
- Collaborated with other departments on cross-promotional initiatives.
- Monitored inventory levels of ingredients, equipment, and supplies to maintain adequate stock while minimizing waste.
- Analyzed market trends to determine popular flavor combinations or decorations that could be offered in the bakery.
- Conducted regular performance reviews with employees to assess progress and identify areas for improvement.
- Assisted in developing recipes for new bakery items to increase product variety.
- Evaluated employee performance regularly through feedback sessions.
Education
GED
Santa Rosa, CASkills
- Customer service
- Food preparation
- Point of sale
- Health and safety
- Team training
- Time management
- Order processing
- Quality control
- Multitasking abilities
Timeline
Restaurant Team Member
Farmers Cafe
01.2016 - Current
Bakery Department Manager
QFC
03.2008 - 09.2013
GED