Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
39
39
years of professional experience
Work History
Guest Service Representative
Levi Stadium
08.2019 - Current
Welcomed guests on arrival, displaying professional and friendly approach.
Responded to guest inquiries, complaints and special requests to increase guest satisfaction.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Usher
Mountain Winery
05.2018 - 10.2021
Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Greeted customers with smile and provided friendly, knowledgeable service.
Worked with other staff members to facilitate smooth flow of operations.
Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
Reason for leaving- Covid
Guest Service Representative
SAP Center
08.2019 - 05.2021
Welcomed guests on arrival, displaying professional and friendly approach.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Resolved guest complaints and discrepancies in prompt and courteous manner.
Reason for leaving- Covid
Fire Captain
State Of California
11.1984 - 11.2014
Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
Led a team of firefighters in extinguishing fires, Responded to other emergencies such as Medical aids, Vehicle accidents and fires, various other types of incidents.
Guest Service Representative at Levi Stadium GSR Team (Pridestaff Agency, SeasonalGuest Service Representative at Levi Stadium GSR Team (Pridestaff Agency, Seasonal