Larry Bergman
San Jose,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
39
39
years of professional experience
Work History
Guest Service Representative
Levi Stadium
Santa Clara, CA
08.2019 - Current
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase guest satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Usher
Mountain Winery
Saratoga, CA
05.2018 - 10.2021
- Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Worked with other staff members to facilitate smooth flow of operations.
- Provided friendly and courteous customer service to all guests at events to enhance satisfaction.
- Reason for leaving- Covid
Guest Service Representative
SAP Center
San Jose, CA
08.2019 - 05.2021
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Reason for leaving- Covid
Fire Captain
State Of California
Various Locations
11.1984 - 11.2014
- Mentored new firefighters in developing essential skills and understanding departmental expectations for performance excellence.
- Led a team of firefighters in extinguishing fires, Responded to other emergencies such as Medical aids, Vehicle accidents and fires, various other types of incidents.
- Managed personnel schedules, ensuring adequate staffing levels
- Oversaw scene operations and assigned firefighters to strategic locations.
- Improved firefighter safety through consistent training sessions and adherence to established guidelines.
- Managed Personnel and their duties while at the Station and on emergency incidents.
- Drove and maintained Fire Equipment with a Commercial Drivers license.
Education
Associate of Arts - General Studies
Merced College
Merced05.2004
Skills
- Customer Service
- Guest Relations
- Issue Resolution
- Flexible Schedule
- Complaint Handling
- Guest accommodations
- Detail Oriented
Timeline
Guest Service Representative
Levi Stadium
08.2019 - Current
Guest Service Representative
SAP Center
08.2019 - 05.2021
Usher
Mountain Winery
05.2018 - 10.2021
Fire Captain
State Of California
11.1984 - 11.2014
Associate of Arts - General Studies
Merced College