Larry Griffey
Casa Grande,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders and customers in dynamic, fast-paced settings.
Overview
43
43
years of professional experience
Work History
Collection Manager
United Collection Bureau
Davie, FL
07.1981 - Current
- Managed diverse portfolio of accounts, ensuring timely collections and minimizing losses.
- Managed staff of 15-20 high performing collectors
- Implemented process improvements that increased team morale while maintaining high level of professionalism within the department.
- Maintained accurate records of all collection activities, providing transparency to stakeholders and senior management.
- Negotiated settlements with customers experiencing financial difficulty, preventing potential litigation costs and preserving client relationships.
- Worked closely with legal counsel to pursue necessary actions against non-compliant debtors, ensuring company interests were protected at all times.
- Collaborated on collection and dispute resolution issues.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Resolved customer complaints with empathy, resulting in increased trust and confidence
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Lead team meetings and training sessions to keep my team up to date and focused.
Education
Diploma - Business
Sylvania High School
Sylvania, OH06.1977
Skills
- Professionalism and Integrity
- Performance metrics evaluation
- Past due balance management
- Customer Service Management
- Customer Relations
- Staff Training
- Employee Retention
- Performance Improvement
- Department management
- Report Preparation
- Attention to Detail
- Critical Thinking
Timeline
Collection Manager
United Collection Bureau
07.1981 - Current
Diploma - Business
Sylvania High School