Larry Monday
Fairview,NC
Summary
Results-driven sales associate with 42 years in the uniform industry. Expertise in B2B sales, customer service, and relationship building. Committed to enhancing customer experiences and driving sales growth.
Overview
1
1
Certification
42
42
years of professional experience
Work History
Sales Associate
Reads Uniforms
Asheville, NC
05.2014 - 05.2024
- Guided customers in selecting appropriate uniforms, enhancing their confidence in professional attire choices.
- Delivered product knowledge on fabric and fit options to enhance customer decisions.
- Assisted customers in locating specific products while addressing inquiries and providing advice.
- Provided detailed information on product prices and services, facilitating informed purchasing decisions.
- Addressed customer inquiries and resolved issues with care, ensuring a positive shopping experience.
- Built and maintained relationships with peers and upper management to drive team success.
Small Business Owner
Whole Armor Uniforms
Asheville, NC
07.1998 - 05.2014
- Oversaw daily operations of small business including customer service and financial management.
- Managed daily operations of uniform sales and distribution.
- Developed business plans and strategies to grow small business.
- Managed staff recruitment, hiring, training, and development.
- Trained staff on customer service and product knowledge.
- Oversaw inventory management and supply chain logistics.
- Built relationships with suppliers and vendors for sourcing materials.
- Researched similar businesses to determine competitive advantages.
- Organized events such as conferences, seminars, trade shows. for networking opportunities.
Store Manager
Skaggs Uniforms
Asheville, NC
07.1997 - 07.1998
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Developed staff schedules to optimize coverage and meet customer demand effectively.
- Maintained accurate records of employee performance reviews.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Developed relationships with suppliers to negotiate better prices.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
General Manager
R&R Uniforms
Asheville, NC
07.1995 - 07.1997
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Formed and sustained strategic relationships with clients.
- Oversaw daily operations to maintain product quality and service standards.
- Delegated work to staff, setting priorities and goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
Various
Stinnette Uniforms
Asheville, NC
08.1982 - 07.1995
- Began role as shipping clerk, managing outgoing shipments and inventory tracking.
- Promoted to Receiving/Shipping Clerk
- Promoted to Purchasing Agent
- Company merged with Hub Uniforms based out of Charlotte and became Hub-Stinnette Uniforms
- Transitioned company ownership to Horace Small Apparel, establishing R&R Uniforms retail division.
- R&R Uniforms sold to Skaggs Uniforms which after one year shut down several of their retail stores
Education
Associate of Applied Science - Business Administration
A-B Technical Institute
Asheville05-1977
Skills
- B2B sales and customer service
- Customer needs assessment
- Customer engagement
- Cold calling
- Prospecting and telemarketing
- Problem solving
- Relationship building
- Listening skills
- Building rapport
- Uniform market knowledge
- Sales coaching techniques
- Reliable and punctual
- Self-motivated
- Customer service
Certification
- NC Real Estate Broker
Timeline
Sales Associate
Reads Uniforms
05.2014 - 05.2024
Small Business Owner
Whole Armor Uniforms
07.1998 - 05.2014
Store Manager
Skaggs Uniforms
07.1997 - 07.1998
General Manager
R&R Uniforms
07.1995 - 07.1997
Various
Stinnette Uniforms
08.1982 - 07.1995
Associate of Applied Science - Business Administration
A-B Technical Institute