LASANDRA HENDERSON

Verizon

10.1989 - 12.2023

Assisted customers with inquiries and resolved issues efficiently.
Learned company policies and procedures to provide accurate information.
Handled high volumes of calls while maintaining professionalism and courtesy.
Documented customer interactions in support software for future reference.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.