Summary
Overview
Work History
Education
Skills
Timeline
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Lashanda Summers-Frazier

Lashanda Summers-Frazier

College Park,GA

Summary

I Joined the Chick-fil-a team at the age of 15 and over the years i often worked two jobs and/or was in School or Training programs.I enjoy working alone to display my skills however i also enjoy working with others.I am from Atlanta.Ga i have Three Children and i love to cook and learn new recipes and listen to Music. Now Im interested in a Remote Career so i can continue to be a Full -Time Mom.

Overview

19
19
years of professional experience

Work History

Customer Service Cashier

Chick-fil-A
04.2005 - Current
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.

Sales Associate

Man Alive
08.2008 - 12.2009
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Cashier

Family Dollar
12.2009 - 06.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier Team Lead

Popeyes® Louisana Kitchen
02.2012 - 04.2016
  • Communicated with customers and team members to solve problems.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed both cash and card purchases and returns.
  • Quickly and accurately counted drawers at start and end of each shift.

Machine Operator Packer

Dart
01.2017 - 12.2018
  • Kept production lines running smoothly and efficiently at all times.
  • Maintained clean, tidy and safe working environment in packing area.
  • Monitored and adjusted machine settings to maintain product quality and accuracy.
  • Performed regular maintenance and cleaning of packing machinery.

Stocker

Walmart
01.2019 - 06.2021
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Maintained effective team member communication.
  • Greeted customers and directed to requested products.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

No Degree - Nursing Education

Clinical Skills Training Center
College Park, GA
09.2022

High School Diploma -

Georgia Piedmont Technical College
Clarkston, GA
2011

Skills

  • Customer Complaint Resolution
  • Guest Services
  • Data Management
  • Effective Communication
  • Data Entry
  • Professional Telephone Demeanor
  • Computer Proficiency

Timeline

Stocker

Walmart
01.2019 - 06.2021

Machine Operator Packer

Dart
01.2017 - 12.2018

Cashier Team Lead

Popeyes® Louisana Kitchen
02.2012 - 04.2016

Cashier

Family Dollar
12.2009 - 06.2011

Sales Associate

Man Alive
08.2008 - 12.2009

Customer Service Cashier

Chick-fil-A
04.2005 - Current

No Degree - Nursing Education

Clinical Skills Training Center

High School Diploma -

Georgia Piedmont Technical College

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Lashanda Summers-Frazier