Open To Work
LaShandra H. White
Bessemer,AL
Work Preference
Summary
Detail-oriented medical support specialist skilled in coordinating communication between patients and healthcare providers. Focused on delivering exceptional patient care while ensuring accuracy in record management and administrative processes.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Advanced Medical Support Assistant
Department Of Veteran Affairs Medical Center
Birmingham, Alabama
10.2015 - Current
- Streamlined patient scheduling for medical appointments and follow-ups.
- Coordinated communication between healthcare providers and patients to enhance service delivery.
- Maintained electronic health records with accuracy and confidentiality standards.
- Implemented process improvements to optimize patient flow management.
- Performed administrative tasks such as filing, faxing, photocopying and scanning documents.
- Answered phone calls from patients or healthcare providers and responded to inquiries professionally.
Licensed Practical Nurse
Department of Veterans Affairs
Birmingham, AL
03.2009 - 10.2015
- Documented patient progress and maintained accurate medical records to ensure continuity of care.
- Ensured daily compliance with safety standards and infection control procedures.
- Administered medications and treatments per established protocols.
- Monitored vital signs, fluid intake, output levels, glucose levels, and other test results.
- Provided patient care according to physicians' orders and nursing standards.
- Educated patients on disease prevention and management strategies, empowering them to take control of their health.
Education
Licensed Practical Nurse - Nursing
Lawson Community College
Birmingham, AL05-1996
Skills
- Electronic health records management
- Patient scheduling and flow
- Healthcare compliance
- Patient education strategies
- Interpersonal communication skills
- Process improvement techniques
- Attention to detail
- Time management
- Medical billing and coding support
Certification
- LPN LICENSE
Timeline
Advanced Medical Support Assistant
Department Of Veteran Affairs Medical Center
10.2015 - Current
Licensed Practical Nurse
Department of Veterans Affairs
03.2009 - 10.2015
Licensed Practical Nurse - Nursing
Lawson Community College