LaNieria Bonner
Mebane,NC
Summary
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. With a background in retail and customer service, I excel in challenging environments, consistently meeting tight deadlines with over 95% customer satisfaction ratings. Also, I am very committed with experiencing and processing methods and assisting customers. Dedicated to resolving issues, answering customer questions, and providing for customers. Creative analytical person versed in customer assistants as a whole. Being punctual and honest in working environments is appealing, in more than one way and it can provide me and others better opportunities to open up, for different jobs.
Overview
8
8
years of professional experience
Work History
Cashier
Lowes Home Improvment
Mebane, NC
04.2022 - Current
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
Customer Service Representative
Walgreens
Mebane, NC
09.2022 - 07.2023
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Online Personal Shopper
Walmart
Mebane, NC
03.2021 - 03.2022
- Assisted in selecting items according to customer preferences.
- Tracked substitutions and informed customers of changes.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Cashier
Harris Teeter
Cary, NC
10.2018 - 11.2020
- Answered questions about store policies and addressed customer concerns.
- Upsold additional products and services to increase revenue.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Monitored self-checkout systems and provided help in resolving complex problems.
Cashier Assistant
Walmart Neighborhood Market
Boynton Beach, FL
07.2016 - 08.2018
- Retrieved items for customers and verified prices.
- Packed customer orders into boxes and bags, transferring to shopping cart.
- Removed trash, swept, and mopped floors for professional appearance.
- Worked with other associates to support cashiers and management needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Cleaned and sanitized cashier workstation and scanning area.
- Trained new cashier team members in customer service and money handling processes.
Education
Bachelor of Science - Criminal Justice/ Certificate in Forensic Sci-CSI
North Carolina A & T State University
Greensboro, NC05-2025
Associate of Applied Science - Criminal Justice Technology
Wake Technical Community College
Raleigh, NC05-2023
High School Diploma -
Boynton Beach Community High School
Boynton Beach, FL05-2016
Skills
- Customer Assistance
- Product Recommendations
- Cash Register Operation
- ID Verification
- Payment Processing
- Returns processing
- Order Taking
- Scanner operations
- Complex Problem-Solving
- Customer service excellence
- Merchandise Restocking
- Order Packaging
- Customer Relations
- Money Handling
References
References available upon request.
Timeline
Customer Service Representative
Walgreens
09.2022 - 07.2023
Cashier
Lowes Home Improvment
04.2022 - Current
Online Personal Shopper
Walmart
03.2021 - 03.2022
Cashier
Harris Teeter
10.2018 - 11.2020
Cashier Assistant
Walmart Neighborhood Market
07.2016 - 08.2018
Bachelor of Science - Criminal Justice/ Certificate in Forensic Sci-CSI
North Carolina A & T State University
Associate of Applied Science - Criminal Justice Technology
Wake Technical Community College
High School Diploma -
Boynton Beach Community High School
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