LaShawn Taylor

• Greeted patients and visitors with professionalism and warmth.
• Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Performed comprehensive outpatient support including patient intake, insurance verification, and coordinating scheduling for medicine, surgery, and primary care clinics.
• Scheduled appointments using health record systems accurately.
• Assisted patients with check-in processes and navigation of facilities.
• Coordinated with medical staff to ensure smooth patient flow.
• Maintained confidentiality of patient records in compliance with regulations.
• Verified patient information for accuracy and completeness before registration.

Specimen Processing, Specimen Accessioning, LIS, Specimen Labeling, Quality Control, and Laboratory Safety

• Answered customer inquiries over the phone and via email.
• Assisted members with inquiries about healthcare services and coverage options.
• Conducted follow-ups with customers to ensure satisfaction with services received.
• Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
• Provided pre-authorization for medical treatment when necessary.
• Documented interactions in the customer relationship management system for tracking purposes.
• Participated in team meetings to discuss performance improvements and share best practices.

• Liasion for specialist referral, scheduling, and tracking to center medical director
• Effectively manage office and administrative tasks within a faced paced multi-physician medical center
• Navigate several electronic medical record system in accordance with HIPPA guidelines

• Manage master calendar and schedule appointment for Lead Primary Care Physician based on optimal patient loads and clinical availability
• Managed scheduling appointments for patients recently discharged from hospitals and emergency departments with their PCP within3 days time frame for all providers in the medical center
• Carefully transcribe inbound messages and relay to the appropriate personnel within 30 minutes
• Expediently check out in/out, verify insurance, and organize facility-sponsored transportation for patients.
• Serve as a patient advocate by addressing patient concerns in a courteous and patient-focused manner.

• Resolved customer inquiries using ADP's cloud-based software solutions.
• Managed client accounts and maintained accurate service records.
• Assisted customers with enrollments processing and benefits questions.
• Collaborated with team members to improve service delivery processes.