La'Tahvia Major
Columbus,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Shift Leader
Marco's Pizza
04.2023 - 10.2023
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
05.2022 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in finding and making sure what is the best insurance to choose from to fully meet their needs.
Housekeeper
IHG Army Hotels
06.2021 - 03.2022
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Education
High School Diploma -
G.W Carver High School
Columbus, Ga05.2020
Skills
- Equipment Troubleshooting
- Operations Support
- Production Reporting
- Customer Service Management
- Multitasking
- Clear Communication
- Efficient Computer knowledge
- Remote experience
- Organizational
Timeline
Shift Leader
Marco's Pizza
04.2023 - 10.2023
Customer Service Representative
Florida Blue - Blue Cross Blue Shield Of Florida
05.2022 - 03.2023
Housekeeper
IHG Army Hotels
06.2021 - 03.2022
High School Diploma -
G.W Carver High School