LaTanya Lard
Uber And Lyft
Hoover,AL
20
years of professional experience
Experienced professional with a diverse background in customer service and team management. Known for effective communication and organizational skills, contributing to improved service quality and operational efficiency across various roles.
Dependable individual with a strong emphasis on safety awareness and quality service. Proven track record in managing diverse tasks and ensuring customer satisfaction through effective communication and timely responses.
Dedicated rideshare driver with strong customer service skills and a focus on safety and dependability. Proven ability to navigate urban environments efficiently while maintaining high satisfaction ratings.
Work History
Rideshare Driver
7 Years 6 Months- Navigated urban environments efficiently to optimize ride routes and minimize passenger wait times.
- Maintained high customer satisfaction ratings by providing excellent service and addressing passenger concerns promptly.
- Managed cashless transactions accurately using Uber and Lyft platforms, ensuring timely payments for rides delivered.
- Ensured passenger safety through regular vehicle inspections and adherence to traffic regulations.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Assistant Manager
18 Years 10 Months- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Developed and implemented strategies to improve customer satisfaction and retention.
- Managed inventory levels, optimizing stock management to reduce waste.
Tax Preparer
4 Years 6 Months- Prepared individual and business tax returns, ensuring compliance with federal and state regulations.
- Analyzed financial documents to identify deductions, credits, and potential tax liabilities for clients.
- Reviewed completed tax forms for accuracy, identifying discrepancies and implementing corrective measures.
- Provided guidance on tax strategies, optimizing clients' financial outcomes through informed decision-making.
Production Worker
4 Years 9 Months- Operated machinery to ensure efficient production of baked goods.
- Monitored product quality to maintain high standards and reduce waste.
- Collaborated with team members to streamline workflow and improve efficiency.
- Trained new employees on safe operation of equipment and production processes.
Childcare Provider/ Owner
5 Years 1 Month- Supervised daily activities to ensure children's safety and well-being.
- Developed engaging educational programs tailored to individual learning styles.
- Fostered positive relationships with children, promoting social and emotional development.
- Implemented effective behavior management strategies to maintain a conducive learning environment.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Credit Specialist
5 Years 10 Months- Analyzed credit reports to identify discrepancies and recommend corrective actions.
- Collaborated with clients to develop personalized credit repair strategies and improve financial literacy.
- Educated clients on credit scoring factors, enhancing their understanding of credit management.
- Established relationships with creditors to negotiate debt settlements and favorable repayment terms.
Education
High School Diploma
Skills
Schedule management
Excellent navigation
Customer service
Vehicle maintenance
Time management
Multitasking and organization
Safety awareness
Dependable and trustworthy
Effective communication skills
Customer-oriented
Communication and interpersonal skills
Timeline
Tax Preparer
Accurate Taxes
12.2019 - 06.2024Read More
Rideshare Driver
Uber And Lyft
02.2019 - CurrentRead More
Production Worker
Flowers Bakery
03.2015 - 12.2019Read More
Childcare Provider/ Owner
Genuine Love & Care
11.2014 - 12.2019Read More
Credit Specialist
United Credit Repair Services
02.2014 - 12.2019Read More
Assistant Manager
Pizza Hut
06.2006 - 04.2025Read More
Sumter County High School
High School Diploma
Read More