I’m a very hard working young lady who’s very driven and goal oriented. I’m very passionate about experiencing and learning new things. I adapted very quickly and also a very quick learner. I have great customer service skills and very easily to get along with others. I have a great personality and would be a great asset to any company I’m working for.
Hi, I’m
Latasha Gaines
Jacksonville,FL
Summary
Overview
4
years of professional experience
Work History
Family Dollar
Store Manager
05.2021 - 01.2024
Job overview
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Aloft Hotel
Housekeeping Supervisor
08.2019 - 04.2022
Job overview
- Assisted in recruitment efforts by conducting interviews and making hiring recommendations based on candidate qualifications relevant to the role requirements.
- Implemented safety protocols for handling hazardous materials, reducing workplace accidents and ensuring compliance with OSHA regulations.
- Adhered to safety protocols by enforcing proper equipment usage.
- Addressed customer feedback and complaints to maximize satisfaction.
Holiday Inn Express Hotel Suites
Front Desk Agent
05.2022 - 02.2023
Job overview
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Education
Thomasville High SchoolThomasville, GA
High School Diploma
06.1993
University Overview
Skills
- Leadership Development
- Supplier Monitoring
- Training and mentoring
- Supply Ordering
Accomplishments
Accomplishments
As a store manager I lead my team through a great remodel of our store also out of 13 stores in my district my store was number 2 in total sales. I also accomplished turning a store from a 4 in gold standard to a 9 in standards and conditioning of the store, To be s first time store manager my first inventory was right on budget and my shrink level was very low.
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
05.2022 - 02.2023
Store Manager
Family Dollar
05.2021 - 01.2024
Housekeeping Supervisor
Aloft Hotel
08.2019 - 04.2022
Thomasville High School
High School Diploma