La'Tauzjuah Humphrey
Live Oak,FL
Summary
Seasoned Customer Associate with over 7 years of experience dedicated to providing highest quality service and making customers feel welcome. With a proven track record driving high customer satisfaction and creating positive customer experiences. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
12
12
years of professional experience
Work History
Customer Service Associate
Lowes
02.2021 - Current
- Managed over 60 customer calls, and increased sales by 6%
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Assisted high volume of customers every day with apositive attitude and focus on customer satisfaction
Production Technician
Air Liquide
10.2021 - 07.2023
- Streamlined daily operations by identifying and eliminating bottlenecks in production line; increased daily output by 25% and reduced downtime by 15%
- Verified incoming shipping and supply issue documents for validity and accuracy
- Promptly documented and reported all defective equipment and hazardous conditions
- Collaborated with engineering and other departments to meet production goals and promote teamwork
- Utilized calipers, micrometers, and height gauges to calibrate and adjust machinery.
- Implemented and maintained quality control systems to verify product compliance.
- Read worker logs, product processing sheets or specification sheets to verify records adhered to quality assurance specifications.
- Prepared reports and technical documentation of day-to-day production processes.
- Assisted engineers in developing, building, and testing prototypes and products.
- Enhanced data gathering, and extraction analysis for diverse workflows and procedures.
DA-Receiving Associate
Walmart
03.2018 - 11.2019
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Generated periodic reports to track shipment activities and prepare for delays.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
Supply Technician
Army
05.2014 - 02.2017
- Inventory management, storage management, cataloging, and property utilization
- Monitored and inspected shelf life and functional items and ensured proper storage of radioactive items
- Collected and analyzed data for daily and monthly reports to higher management
- Coordinated supply orders to meet consumer demand and minimize costs of storing and transporting goods
- Organized and maintained correct inventory levels to drive highest turns possible on inventory
- Reviewed and verified quantities received against bills of lading, contracts and purchase requests
- Verified clerical computations against physical count of stock to adjust errors in computations.
Temp-Property Book Officer
Defense
05.2015 - 11.2015
- Directed property accountability while processing transactions, on time and to standard
- Arranged team supply program relating to forecasting, stock control, issue, accountability and disposal of government equipment, supplies, and ammunition
- Coordinated with management and reviewed Information Management Section objectives to determine goals, times, funding limitations, and procedures for accomplishing projects
- Performed all general duties of clerical work including paperwork coordination, mail distribution, report filing, and record keeping
- Assisted management and reviewed Information Management Section objectives to determine goals, times, funding limitations, and procedures for accomplishing projects
- Established and maintained effective key control and physical security protocols
- Processed excess equipment for disposal and redistribution
- Input data into automated property books and specialized systems.
Team Member
Lowes Distribution Center
09.2013 - 11.2015
- Collected, arranged, and input information into database system.
- Developed effective improvement plans in alignment with goals and specifications.
- Observed packing operations to verify conformance to specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Team Member
Wendy’s
02.2011 - 03.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Worked flexible schedule and extra shifts to meet business needs.
- Educated employees on register use, merchandising, and customer service.
Education
Bachelor of Science - Human Resource Management
Liberty University
Lynchburg, VA12.2024
Associate of Applied Science - Psychology
Florida Gateway College
Lake City, FL12.2022
Skills
- Customer Account Management
- Expert: Microsoft Office
- Secondary Language: Spanish
- Customer Relationship Management
- SAP
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Sales and Upselling
- Cold Calling
Timeline
Production Technician
Air Liquide
10.2021 - 07.2023
Customer Service Associate
Lowes
02.2021 - Current
DA-Receiving Associate
Walmart
03.2018 - 11.2019
Temp-Property Book Officer
Defense
05.2015 - 11.2015
Supply Technician
Army
05.2014 - 02.2017
Team Member
Lowes Distribution Center
09.2013 - 11.2015
Team Member
Wendy’s
02.2011 - 03.2013
Bachelor of Science - Human Resource Management
Liberty University
Associate of Applied Science - Psychology
Florida Gateway College
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