Latesha Howard
Union Springs,USA
Summary
Effective, well-organized sales manager, with over ten years of sales experience in managing job tasks, consistently delivers first-rate service and fosters positive relationships with customers to promote customer loyalty. Detail-oriented Administrative Assistant with expertise in office operations, customer service, and time management. Proven ability to coordinate meetings and manage complex schedules, ensuring seamless office functionality.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Tuskegee University
07.2022 - Current
- Responded to inquiries from public, parents, and students regarding admissions processes and requirements
- Collaborated with admissions counselors and recruits to address needs of prospective and current students effectively
- Assisted with office tasks including faxing, copying, filing, and mailing to support daily operations
- Maintain files and perform clerical tasks to ensure smooth office operations
- Prepare confidential documents and reports
- Review files daily and update information to ensure files are complete in a timely manner
- Connect with office vendors to carry out orders and ensure payment
- Maintain class and event Calendar
- Providing initial contact with the public
- College of Veterinary Medicine
Front Desk Receptionist/Campus Tour Coordinator/Data Entry
Tuskegee University
03.2021 - 07.2022
- Providing Initial contact with public
- Oversee tour calendar of every person requesting a tour
- Communicate with families in advance providing specific details surrounding the tour to include time, location, and requirements
- Answered questions from the public, parents, and students regarding processed admissions applications and campus resources
- Answer the telephone and direct all incoming calls
- Answer telephone and email inquiries regarding application status
- Work in close collaboration with Admissions Counselors/Recruiters addressing the needs of prospective students
- Assist in the review of all applications for admissions and admit eligible applications
- Input student data in the Colleague and Recruiters Systems
- Verify correctness of information and proof data for accuracy
- Maintained filing system for application documents and records to ensure easy access and organization
- Admission
Sales Manager
Tuskegee University
03.2018 - 03.2021
- Ensuring the Hotel sales department is always prepared for business.
- Promoted and sold hotel bedrooms and facilities, enhancing guest satisfaction and occupancy rates.
- Showcased conference facilities, attracting corporate events and increasing venue bookings.
- Engaged clients through personalized visits and tailored entertainment experiences at the hotel.
- Building and developing strong relationships with both new and old customers.
- Responds to guest concerns, questions and problems.
- Managed operations at Kellogg Hotel and Conference Center
Sales Coordinator
Tuskegee University
03.2010 - 03.2018
- Provided sales and administrative support involving efficient handling of top and confidential contracts/agreements
- Prepared proposals, agreements, room blocks and Delphi sales reports.
- Merged and created group booking contracts and managed distribution for signatures.
- Input groups meeting in Delphi to block the space and to merge contracts.
- Developed and maintained a high level of customer relations as the liaison person between Sales and Banquets.
- Assisted Director of Sales in developing event forecasts.
- Scheduled Pre and Post Con meetings with clients to ensure the event is carried out.
- Conducted weekly BEO meetings to detail event logistics and ensure client satisfaction.
- Created more than 120 BEO orders within a month.
- Assisted managers in setting up site visits and accompanied them in meetings with clients.
- Called Client to discuss their event details and made all necessary corrections prior to event
- Coordinated with Front Desk to assure all blocked rooms are in the system and secured with payment
- Worked with banquet staff to assure clients had a great stay/meeting/event.
- Kellogg Hotel and Conference Center
Front Desk Supervisor
Tuskegee University
07.2008 - 03.2010
- Managed front desk operations for 110-room full-service conference center, ensuring smooth guest experiences.
- Registered guests, greeted visitors, logged requests, issued room keys, and coordinated online reservations.
- Oversaw operations at Kellogg Hotel and Conference Center
- Established public working relationships with all hotel departments.
Education
Bachelor of Arts -
Southern New Hampshire University
Hooksett, NH05-2030
High School -
BULLOCK COUTNY HIGH SCHOOL
Union Springs, AL05-2000
Skills
- Office administration
- Administrative support
- Meeting coordination
- Meeting coordination
- Scheduling appointments
- Time management
- Customer service
- Administrative support
Affiliations
- City Council Woman, Union Springs, AL 2021-2025
- Trustee, Mount Olive Missionary Baptist Church, Tuskegee AL 2025-
- Tuskegee University Staff Senate 2026-
- Tuskegee University Judicial Hearing Board 2023-
Timeline
Administrative Assistant
Tuskegee University
07.2022 - Current
Front Desk Receptionist/Campus Tour Coordinator/Data Entry
Tuskegee University
03.2021 - 07.2022
Sales Manager
Tuskegee University
03.2018 - 03.2021
Sales Coordinator
Tuskegee University
03.2010 - 03.2018
Front Desk Supervisor
Tuskegee University
07.2008 - 03.2010
Bachelor of Arts -
Southern New Hampshire University
High School -
BULLOCK COUTNY HIGH SCHOOL