Overview
Work History
Education
Skills
Timeline
Generic

LaTisa Fears

Omaha,Nebraska

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ubiquity Global Services
Omaha, NE
08.2023 - 07.2024
  • Answered customer inquiries via phone, email, and chat.
  • Arranged transportation via lift, Uber for Blue Cross Blue Shield members.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.

Customer Service Cashier

Sei Security
Omaha, NE
04.2022 - 08.2023
  • Programmed control panels and associated devices such as motion detectors, door contacts, glass break detectors.
  • Maintained accurate records of all service calls, repairs, and installations performed.
  • Provided emergency services after hours or on weekends when needed.

Customer Service Representative

T
Omaha, NE
08.2020 - 03.2022
  • Resolved customer inquiries related to billing issues.
  • Resolved billing disputes with customers.
  • Collaborated with medical staff to clarify diagnoses or treatments when necessary.
  • Verified accuracy of patient data in order to assign correct ICD-10 codes.

Education

Certificate - Medical Coding And Billing

Ultimate Medical Academy - Clearwater
Clearwater, FL
03-2022

High School Diploma -

Bryan High School
Omaha, NE
05-1997

Skills

  • Data Collection
  • Information Security
  • Complaint resolution
  • Paperwork Processing
  • Scheduling
  • Inbound and Outbound Calling
  • Spreadsheets

Timeline

Customer Service Representative

Ubiquity Global Services
08.2023 - 07.2024

Customer Service Cashier

Sei Security
04.2022 - 08.2023

Customer Service Representative

T
08.2020 - 03.2022

Certificate - Medical Coding And Billing

Ultimate Medical Academy - Clearwater

High School Diploma -

Bryan High School

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LaTisa Fears