LaTisa Fears
Omaha,Nebraska
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ubiquity Global Services
Omaha, NE
08.2023 - 07.2024
- Answered customer inquiries via phone, email, and chat.
- Arranged transportation via lift, Uber for Blue Cross Blue Shield members.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Customer Service Cashier
Sei Security
Omaha, NE
04.2022 - 08.2023
- Programmed control panels and associated devices such as motion detectors, door contacts, glass break detectors.
- Maintained accurate records of all service calls, repairs, and installations performed.
- Provided emergency services after hours or on weekends when needed.
Customer Service Representative
T
Omaha, NE
08.2020 - 03.2022
- Resolved customer inquiries related to billing issues.
- Resolved billing disputes with customers.
- Collaborated with medical staff to clarify diagnoses or treatments when necessary.
- Verified accuracy of patient data in order to assign correct ICD-10 codes.
Education
Certificate - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL03-2022
High School Diploma -
Bryan High School
Omaha, NE05-1997
Skills
- Data Collection
- Information Security
- Complaint resolution
- Paperwork Processing
- Scheduling
- Inbound and Outbound Calling
- Spreadsheets
Timeline
Customer Service Representative
Ubiquity Global Services
08.2023 - 07.2024
Customer Service Cashier
Sei Security
04.2022 - 08.2023
Customer Service Representative
T
08.2020 - 03.2022
Certificate - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
High School Diploma -
Bryan High School