Overview
Work History
Education
Skills
Timeline
Generic

LaToya Defils

Pineville,LA

Overview

14
14
years of professional experience

Work History

Mental Health Technician

Genesis Behavioral Center
02.2019 - 04.2021
  • Facilitated and taught groups on general mental health topics.
  • Aided patients apply for Medicare.
  • Managed health insurance for clients.
  • Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.

Insurance Agent

Americon Construction
03.2010 - 08.2012
  • Secured the appropriate paperwork to insure all parties involved in the development of every property.
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Built relationships with clients using active listening and issue resolution to provide.

Assistant Manager

Abercrombie & Fitch
09.2007 - 05.2008
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Education

Master Of Arts - Mental Health Counseling

Lesley University
Cambridge, MA
06.2016

Bachelor Of Arts - English

University of Michigan - Ann Arbor
Ann Arbor, MI
06.2007

Skills

  • Behavior Management
  • Clinical Documentation
  • Problem-Solving
  • Flexible and Adaptable
  • Critical Thinking
  • Active Listening
  • Maintenance and Repair
  • Attention to Detail

Timeline

Mental Health Technician

Genesis Behavioral Center
02.2019 - 04.2021

Insurance Agent

Americon Construction
03.2010 - 08.2012

Assistant Manager

Abercrombie & Fitch
09.2007 - 05.2008

Master Of Arts - Mental Health Counseling

Lesley University

Bachelor Of Arts - English

University of Michigan - Ann Arbor

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LaToya Defils