LaToya Defils
Pineville,LA
Overview
14
14
years of professional experience
Work History
Mental Health Technician
Genesis Behavioral Center
02.2019 - 04.2021
- Facilitated and taught groups on general mental health topics.
- Aided patients apply for Medicare.
- Managed health insurance for clients.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Insurance Agent
Americon Construction
03.2010 - 08.2012
- Secured the appropriate paperwork to insure all parties involved in the development of every property.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Built relationships with clients using active listening and issue resolution to provide.
Assistant Manager
Abercrombie & Fitch
09.2007 - 05.2008
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Master Of Arts - Mental Health Counseling
Lesley University
Cambridge, MA06.2016
Bachelor Of Arts - English
University of Michigan - Ann Arbor
Ann Arbor, MI06.2007
Skills
- Behavior Management
- Clinical Documentation
- Problem-Solving
- Flexible and Adaptable
- Critical Thinking
- Active Listening
- Maintenance and Repair
- Attention to Detail
Timeline
Mental Health Technician
Genesis Behavioral Center
02.2019 - 04.2021
Insurance Agent
Americon Construction
03.2010 - 08.2012
Assistant Manager
Abercrombie & Fitch
09.2007 - 05.2008
Master Of Arts - Mental Health Counseling
Lesley University
Bachelor Of Arts - English
University of Michigan - Ann Arbor