Summary
Overview
Work History
Education
Skills
Timeline
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LaToya Jackson

Summary

Dynamic sales and operations professional with a strong passion for beauty and fashion, consistently surpassing sales targets in fast-paced environments. Twelve years of experience in retail, fashion, and beauty management encompasses all aspects of product lifecycle management, including buying, forecasting, visual presentation, and in-store execution. Proven success in leading high-performing teams, managing vendor relationships, and implementing innovative merchandising strategies that drive sales growth and enhance the customer experience. Committed to contributing to a customer-focused team by leveraging a track record of excellence in the industry.

Overview

13
13
years of professional experience

Work History

Manager of Operations

Claire's Boutique
06.2019 - 03.2024
  • Oversaw daily operations of multiple Claire’s store locations within a designated region, ensuring a consistent and exceptional brand experience.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and reconciliation of daily sales transactions to balance and log day-to-day revenue.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Executed successful daily inventory control and followed strict store opening and closing procedures.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Manager

Carson's Pirie Scott
02.2015 - 06.2018


  • Managed day-to-day counter operations for leading multicultural cosmetics brand, Fashion Fair.
  • Leveraged consultative sales techniques to understand and fulfill client needs
  • Consistently exceeded monthly sales targets through effective prospecting and relationship-building, earing the store recognition for having the #1 sales counter in the region
  • Monitored inventory, processed orders, and organized stock to ensure optimal product displays and consistent product availability.
  • Maintained a clean, organized counter and conducted regular audits, coordinating with other departments to optimize in-store promotions and events.

Manager

Macy's
01.2011 - 01.2015
  • Oversaw daily operations at Macy's of Estée Lauder Companies portfolio of luxury cosmetics, skincare, makeup, and fragrances.
  • Maintained detailed knowledge of current inventory and promotions to ensure seamless customer interactions and upsell opportunities.
  • Proactively resolved customer issues, built strong partnerships with beauty brand representatives, and contributed to marketing strategies that increased foot traffic and counter sales.
  • Demonstrated effective leadership that boosted customer satisfaction, loyalty, and achievement of sales targets across all assigned counters.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

High School Diploma -

Harper High School
Chicago, IL

Skills

  • Operations management
  • Sales Forecasting
  • Payroll management
  • Employee scheduling
  • Customer relations
  • Staff Training & Development
  • Performance reviews
  • Conflict Resolution
  • Process improvements
  • Documentation and reporting
  • Visual & Product Merchandising
  • Customer Service & Hospitality Excellence

Timeline

Manager of Operations

Claire's Boutique
06.2019 - 03.2024

Manager

Carson's Pirie Scott
02.2015 - 06.2018

Manager

Macy's
01.2011 - 01.2015

High School Diploma -

Harper High School

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LaToya Jackson