Latrice Walton

• My role involved receiving calls and responding to inquiries or requests for assistance. Ensure calls are triaged to the appropriate licensed agent or department.

Skills Used

• I've developed great communication skills, teamwork, and product knowledge while working with BC Forward.

• My remote role at Medica required me to provide healthcare members with information regarding their premiums. This includes assistance with online account access, questions regarding the deductible, and the maximum out-of-pocket.

Skills Used

• I've learned to become more organized and have become proficient with note-taking, as well as exploring Microsoft Word, Excel, and Office.

• My role at Magellan Health required working remotely while making Outbound calls to physicians and patients regarding the status of protected clinical health information and guidelines.

Skills Used

• I've demonstrated the ability to be more empathetic and much more detail-oriented since I've been with the company.

• While working in an office setting at Commerce Bank. I assisted clients with making transfers from checking to savings and also provided them with information regarding online banking, loans, credit cards, and more.

Skills Used

• My typing speed improved tremendously, and I also demonstrated multi-tasking way better than before.

• I assisted customers who had billing concerns or inquired about canceling AT&T Internet, TV, or Phone Services.

Skills Used

• My skills improved tremendously with devices such as computers, laptops, phones, etc.