Summary
Overview
Work History
Education
Skills
Timeline
Generic

Latrice Ware

Colorado Springs,Co

Summary

Dedicated Customer Service Professional with experience providing skills to prioritize and multi-task. Successfully works as part of team to reach personal and business goals. Consistently friendly and professional when handling diverse customer needs in high-volume environments. Seasoned professional competent in organization and communications addressing customer concerns.

Overview

6
6
years of professional experience

Work History

Massage Therapist

Zeel
04.2024 - Current
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Improved overall client well-being with customized aromatherapy blends during massage sessions.
  • Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
  • Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
  • Provided custom massage treatments to clients, tailored to individual needs and preferences.

Massage Therapist

Not Just Hair
03.2021 - 11.2023


$40/hr

20 hours weekly

  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Answered incoming calls providing information and scheduling using online booking system.
  • Accurately charted all clients services in records.
  • Maintained inventory of all care products and made sure equipment and selling areas were fully stocked and organized.
  • Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.

Massage Therapist

Ederle Gym
06.2019 - 08.2020


$35/Hr

30 hours weekly

  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with 20 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
  • Responsible for communicating and scheduling appointments for clients via phone or online.
  • Collected detailed client information to create individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
  • Ensured that all high traffic areas and surfaces were cleaned and sanitized regularly.
  • Created agendas and communication materials to expand clientele




Education

Associate of Applied Science - Massage Therapy

Intellitec Medical Institute
Colorado Springs, CO
2015

Skills

  • Customer service
  • Administrative procedures
  • Strong in MS Excel and Word
  • Excellent verbal communication
  • Inbound and Outbound Calling
  • Time Management
  • Customer Service Background
  • POS systems expert

Timeline

Massage Therapist

Zeel
04.2024 - Current

Massage Therapist

Not Just Hair
03.2021 - 11.2023

Massage Therapist

Ederle Gym
06.2019 - 08.2020

Associate of Applied Science - Massage Therapy

Intellitec Medical Institute