Launia Smith-Desper
Dunbar,WV
Summary
Proven team leader with a track record of enhancing customer satisfaction through exceptional customer service and efficient preparation. Skilled in cash handling and problem-solving, adept at fostering teamwork and collaboration. Demonstrates resilience and a flexible approach to meet challenging demands, significantly contributing to team goals and business success.
Overview
3
3
years of professional experience
Work History
Crew Member
Little Caesars
South Charleston, WV
08.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Experienced closing the store at a timely manner
- Cooking in the kitchen and running orders out.
- Stocking condiments , drinks, and desserts.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
Sales Associate
JCPenney’s
Charleston, WV
06.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Marketing store credit card's and rewards to customers in an efficient knowledgeable manner.
Crew Member
McDonald’s
Dunbar, WV
07.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Ran food out to curbside
- Cleaned the lobby
- Stock condiment’s and supplies( cups, silverware,napkins etc.)
- Serve food
- Closing
Education
High School Diploma - General Studies
South Charleston High School
South Charleston, WV05.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Clear Communication
- Cleaning
- Taking Orders
- Customer Engagement
- Flexible Schedule
- Interactive communication skills
- Leadership Qualities
- Food Preparation
- Store Opening and Closing
- Crew Leadership
- Resilience and persistence
- Inventory Restocking
- Creativity and Innovation
- Cooking
- Food Running
- Beverage Preparation
- Salesmanship
- Point of sale operation
- Team Player
- Adaptability and Flexibility
- Attention to Detail
- Dependable and Cooperative
- Critical Thinking
- Team Leadership
Timeline
Crew Member
Little Caesars
08.2023 - 05.2024
Sales Associate
JCPenney’s
06.2023 - 08.2023
Crew Member
McDonald’s
07.2021 - 08.2021
High School Diploma - General Studies
South Charleston High School