Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Crandall

North Las Vegas,Nevada

Summary

Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Service-oriented server with 15 years of experience in restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.

Overview

8
8
years of professional experience

Work History

Server

Aliante Casino
North Las Vegas, NV
05.2024 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..

Server

Stations Casinos
Henderson, NV
05.2023 - 05.2024
  • Provided menus, explained daily specials, and answered questions about menu items.
  • Took orders for food and beverages in a professional manner.
  • Checked back with customers to ensure satisfaction with each course.
  • Bussed and reset tables as needed between seating's.
  • Assisted other servers when needed during peak periods.
  • Demonstrated knowledge of wine list and recommended wines based on customer preferences.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Accurately recorded orders in POS system while providing excellent customer service.
  • Maintained cleanliness of work area throughout shift by wiping down surfaces, taking out trash.
  • Responded quickly to guest inquiries or complaints in a professional manner.
  • Promoted additional menu items or special offers as appropriate.
  • Arranged side stations prior to meal service times for easy access during rush hours.

Server

Texas Roadhouse
North Las Vegas, NV
12.2021 - 05.2023
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Cultivated warm relationships with regular customers.
  • Used slow periods to restock supplies, ice, trays and delivery bags.

Server Trainer

Yard House
Las Vegas, NV
03.2017 - 11.2021
  • Provided continuous evaluation and feedback to server employees.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
  • Observed participants and provided corrective measures for skill improvement.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Education

High School Diploma -

Quartz Hill High School
Lancaster, CA
06.2002

Skills

  • Sales expertise
  • Food preparation and safety
  • Professional Appearance
  • Strong Work Ethic
  • Liquor, wine, and food service
  • Conflict Resolution
  • Exceptional customer service

Timeline

Server

Aliante Casino
05.2024 - Current

Server

Stations Casinos
05.2023 - 05.2024

Server

Texas Roadhouse
12.2021 - 05.2023

Server Trainer

Yard House
03.2017 - 11.2021

High School Diploma -

Quartz Hill High School

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Laura Crandall