Laura Dempsey
Store Manager
Middletown ,DE
Summary
Dynamic manager with a proven track record at Hobby Lobby, excelling in team leadership and strategic planning. Enhanced customer satisfaction and boosted sales through effective operations management and employee development. Skilled in decision-making and coaching, successfully implemented initiatives that reduced turnover and improved performance metrics.
Overview
8
8
years of professional experience
Work History
Manager
Hobby Lobby
10.2023 - 11.2025
- Improved customer satisfaction by proactively resolving escalations and fostering a service first culture.
- Led daily operations for a high traffic retail location, ensuring consistent execution of company standards and policies.
- Controlled labor and operation costs while maintaining appropriate staffing levels during peak business period.
- Oversaw inventory management, reducing waste and ensuring accurate stock levels to support sales demand.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Created schedules and established team priorities to ensure operational efficiency and accountability.
Co Manager
Hobby Lobby
06.2021 - 10.2023
- Supported overall store leadership by managing payroll approvals, scheduling, and daily operational execution.
- Played a key role in recruiting, interviewing, and selecting high-quality candidates aligned with company values.
- Coordinated visual merchandising across departments to maximize product presentation and revenue opportunities.
Assistant Manager
Hobby Lobby
08.2020 - 06.2021
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Retail Sales Associate
Kirkland’s
03.2018 - 08.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Education
Bachelor Of Science - Education
University of Nebraska At Omaha
Omaha, NESkills
Team leadership
Customer service
Goal setting
Schedule preparation
Shift scheduling
Employee onboarding
Timeline
Manager
Hobby Lobby
10.2023 - 11.2025
Co Manager
Hobby Lobby
06.2021 - 10.2023
Assistant Manager
Hobby Lobby
08.2020 - 06.2021
Retail Sales Associate
Kirkland’s
03.2018 - 08.2020
Bachelor Of Science - Education
University of Nebraska At Omaha